Service Technician - HVAC

Position: Service Technician HVAC

• The Service Technician is responsible for diagnosing and troubleshooting HVAC/R equipment, indoor comfort, energy efficiency, and related problems.
• He/she must present options, service agreements, and pricing to customers in a clear, polite, and respectful manner.
• The Service Technician must complete approved repairs/improvements in a timely manner, leave a clean and orderly work area, collect payment, fill out paperwork properly, and make our customers delighted so they will always call us for their HVAC needs.

Responsibilities:

• Troubleshoot HVAC/R equipment, indoor comfort, energy efficiency, and related problems.
• Present findings and options to customers; provide advice and recommendations.
• Provide customers with information on new equipment when equipment age or repair cost would justify replacement.
• Provide customers with information and pricing on service agreements, accessories, quality, cost, and other comfort improvements.
• Complete approved repairs, improvements, or installations within industry standard times, following proper safety procedures.
• Collect for work performed.
• Clean equipment and work area, ensure complete customer satisfaction upon completion of work.
• Complete all paperwork required by management.
• Keep assigned service vehicles organized, clean, and stocked properly.
• Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call.
• Perform other duties as assigned.

Requirements:

• Two or more years of experience in an HVAC service.
• Ability to communicate clearly in a friendly, personable way with customers and coworkers.
• EPA certified.
• Valid social security card, driver’s license, and a clean driving record.
• Well groomed, neat appearance. No visible tattoos or piercings.
• Able to quickly troubleshoot problems.
• Strong attention to detail with a desire and ability to complete the job correctly the first time.
• Understands and is willing to follow proper safety techniques.
• Ability to follow controls/wiring schematic.
• Ability to braze/solder/weld.
• On-call over weekends and after hours as required.
• NATE certification is a plus.

Physical Demands:

• To adequately perform the duties of this job the employee is regularly and routinely required to sit; stand, walk, stoop, use hands to finger, handle controls; hear, and talk.
• The employee frequently is required to reach with hands and arms.
• The employee must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces.
• The employee must regularly lift heavy objects.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

• The work environment noise level is usually moderate but will vary occasionally.
• The work environment will subject employees to continual interruptions and changing priorities.
• Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

For over four decades, Davidson Heating and Air, Inc. has been dedicated to serving customers in the central piedmont triad area of North Carolina, since our establishment in 1984. Our team brings together more than 100 years of collective experience in the HVAC industry. We pride ourselves on being leaders in the design-build process, guiding projects from initial concept through system start-up and comprehensive documentation. Our installation teams consistently surpass the standards set by the North Carolina State Board of Contractors HVAC division, ensuring quality and compliance in every project. To further support our customers, we offer a proactive preventive maintenance program designed to maximize system efficiency and minimize potential downtime. Additionally, our service team is highly efficient, achieving same-day diagnosis for service-related issues at an impressive 99.5% rate. We are committed to providing reliable and expert HVAC services to our community. Please feel free to reach out if you have any questions or if we can be of assistance.