Sales Support Administrator

Sales Support Administrator

JOB-10046291

Anticipated Start Date

April 20, 2026

Location

Charlotte, NC

Type of Employment

Contract Hire

Employer Info

O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

W e are seeking a dynamic Sales Support Administrator to drive customer migrations from a legacy cloud-based solution to a modern software platform. This role blends project delivery, customer success, and sales enablement, ensuring seamless transitions while supporting ongoing digital growth initiatives.

Job Description

• Lead and manage the end-to-end migration of customer sites from legacy systems to a new cloud platform.
• Act as the primary customer point of contact throughout the migration lifecycle, including readiness assessment, execution, cutover, and stabilization.
• Develop, execute, and maintain detailed migration plans, including timelines, milestones, dependencies, and risk mitigation strategies.
  
• Manage customer expectations regarding timelines, system capabilities, data migration, training, and post-migration support.
  
• Identify, troubleshoot, and resolve technical or operational challenges, escalating risks when necessary.
  
• Own project tracking, reporting, and stakeholder communication, including migration forecasts, weekly updates, and adoption metrics.
  
• Capture and communicate Voice of Customer (VOC) insights to improve platform usability and inform product enhancements.
  
• Provide daily administrative and operational support to the sales team.
  
• Communicate directly with customers via phone and email to address inquiries, provide updates, and resolve issues.
  
• Relay customer feedback, order status, and performance insights to sales stakeholders.
  
• Assist in positioning migration initiatives as value-driven business outcomes for customers.
  
• Prepare and share monthly performance reports and activity summaries with the sales team.
• Shift: 8am - 5pm

Skills Required

• 1–3 years of experience in sales support, customer service, or administrative roles.
• Experience managing customer implementations, software migrations, or digital transformation projects.
  
• Strong technical aptitude, with the ability to understand and communicate concepts such as cloud platforms, system integrations, and data migration.
  
• Proven ability to collaborate with sales teams and translate technical initiatives into customer value.
  
• Excellent communication, stakeholder management, and project coordination skills.
  
• Experience working in cross-functional, matrixed organizations.
  
• Ability to thrive in a fast-paced, evolving environment, including contractor-based roles.

Education

• High school diploma or GED required.

Pay Rate

• $43 - $46.50 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.