Luella's Bar-B-Que Administrative Support

ARE YOU PASSIONATE ABOUT FOOD AND BUILDING LASTING CONNECTIONS?

Since 2007, Luella’s Bar-B-Que has been serving great food and genuine hospitality in a fun, energetic, and welcoming environment. We believe a restaurant can be more than just a place to work. It can be a place where people grow, build meaningful connections, and take pride in the experiences they create for guests and team members alike.

At Luella’s, we look for people who lead with character and hospitality. We like to say, it’s more than a meal, it is how we make them feel. We look for these qualities in our team:

1. Attitude – shows up with positivity and contributes to the energy of the team
2. Curiosity – stays open, coachable, and eager to learn
3. Integrity – does the right thing and takes ownership of actions
4. Empathy – understands and cares about their impact on the experience of others

Luella’s operates North Asheville and South Asheville locations, along with a growing catering department. As a locally owned restaurant group, we are proud of our food, our community roots, and the fun, eclectic environments where our team delivers memorable guest experiences every day.

If you believe hospitality is about caring for people and value creating meaningful experiences for others, we would love to meet you.

JOB SUMMARY

The Administrative Support role is a key position within Luella’s, responsible for maintaining organizational systems, supporting administrative functions, and helping deliver on our cultural, financial, and operational measures of success.

This role primarily supports the Administrative Power Ranger (APR) and may also support other Executive Team Members (Owner and Operations Director) by managing administrative workflows, maintaining organization across systems, and ensuring details are executed with accuracy and consistency.

RESPONSIBILITIES

GUEST EXPERIENCE & HOSPITALITY

1. Extend hospitality through all interactions with team members, vendors, and community partners
2. Represent Luella’s with professionalism and warmth in written and verbal communication
3. Respond to inquiries received through Luella’s contact channels in a timely and professional manner

POSITION EXECUTION

1. Provide direct administrative support to the APR across daily operations and ongoing priorities
2. Assist with managing accounts payable processes, including invoice tracking, receipt collection, coding, documentation, and payment execution using Quickbooks Online, the banking app, and Google Workspace
3. Serve as payroll backup, with the ability to accurately process payroll using 7Shifts and Paychex
4. Maintain accurate, organized, and up-to-date digital filing systems with Google Drive
5. Complete daily sales report entry and audits with a high level of accuracy using POS and Quickbooks
6. Aid in vendor communication, scheduling, logistics, and follow-up
7. Coordinate meetings, scheduling, and the reservation of spaces as needed
8. Support Executive Team projects through task execution and follow-through
9. Maintain strict confidentiality across all financial, employee, and business information
10. Escalate situations that are unclear, sensitive, or have the potential to impact operations
11. Operate within established systems and processes, prioritizing accuracy, consistency, and reliability

TEAM & CULTURE CONTRIBUTION

1. Demonstrate integrity, accountability, and a commitment to excellence in all work
2. Maintain a high level of organization across tasks, systems, and responsibilities
3. Communicate clearly, professionally, and proactively to develop and maintain working relationships
4. Apply feedback quickly and effectively, demonstrating growth and consistency over time
5. Align with and support Luella’s Key Business Drivers: Consistency, Craveable Flavor, Cleanliness, Correctness, Clockwork, and Connection
6. Bring curiosity, initiative, and a desire for personal and professional growth

QUALIFICATIONS

1. 1+ years of experience in an administrative, accounting, or support role (hospitality preferred)
2. Experience with QuickBooks Online and/or Paychex preferred (or ability to learn quickly)
3. Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar) or similar tools
4. Strong organizational skills with the ability to manage multiple tasks, details, and deadlines
5. Excellent written and verbal communication skills
6. Demonstrated integrity and ability to handle confidential information with discretion
7. A proactive mindset with a focus on accuracy and follow-through
8. Due to the nature of this role and access to confidential information, individuals in this position are not eligible to hold a restaurant-based role at Luella’s simultaneously

PHYSICAL & SCHEDULE REQUIREMENTS

1. Primarily remote role; must be located within one hour's drive of the Merrimon Ave location
2. Ability to attend in-person meetings, trainings, and on-site support as needed
3. Ability to work at a computer for extended periods
4. Ability to maintain sustained mental and visual attention
5. May be required to drive company vehicles
6. Schedule: Approximately 10-15 hours per week, exact schedule to be discussed
7. Evenings, weekends, or holidays may be required
8. Participates in weekly Google Meet check-ins to review priorities, progress, and alignment

BENEFITS

1. Hourly pay range: $22.00–$24.00 based on experience
2. Part-Time (after 60 days): Employee Assistance Program and Direct Primary Care (Luella’s contributes 30% of individual premiums)
3. 401(k) eligibility after 60 days
4. Dining discounts on non-working days
5. Employer-funded continuing education programs
6. Tuition allowance after two years toward hospitality management or culinary arts programs