Field Service Technician (Forklift)

G&W Equipment, Inc. is a family-owned dealership for CAT® Lift Trucks, Mitsubishi Forklifts, and Jungheinrich Forklifts. We provide sales, service, and support for material handling and aerial equipment across North Carolina, South Carolina, and Georgia.

We’re looking for a Field Service Technician to join our Raleigh team. In this role, you’ll travel to customer sites to perform preventative maintenance, troubleshooting, and repairs on forklifts, aerial lifts, and other material handling equipment. You’ll work independently, interact directly with customers, and help keep their operations running smoothly.

What you’ll be doing

• Troubleshoot, diagnose, and repair mechanical, hydraulic, and electrical systems

• Maintain and repair both internal combustion and electric-powered equipment

• Communicate effectively with customers and provide a positive, professional service experience

• Use tablets and laptops for diagnostics, documentation, and internet-based resources

• Follow all safety procedures and company standards while working independently in the field

What you bring

• Strong mechanical and electrical troubleshooting ability

• Understanding of hydraulic systems and their components

• Previous experience working on forklifts, heavy equipment, tractors, or similar machinery

• Good communication and customer service skills

• Ability to work independently and manage your daily schedule

• Comfortable using technology for diagnostics and reporting

• Valid driver’s license with a clean driving record

• Must be able to pass pre-employment background check, drug screen, and physical

What we offer

• Competitive pay with paid time off

• Extensive hands-on training and ongoing development

• Flexible hours with opportunities for overtime

• Company-provided vehicle, uniforms, tablet, and cell phone

• 401(k) plan with 100% company match up to 6%

• Medical (HSA and PPO options), dental, and vision insurance

• Company-paid short- and long-term disability coverage

• Company-paid life insurance, with the option to purchase more

• A stable, family-owned company that values long-term careers and teamwork