Campground Support Assistant

POSITION SUMMARY:
Mecklenburg County Park and Recreation is seeking a service-oriented Part Time Campground Support Assistant to join our team at McDowell Nature Preserve. This position will assist with overseeing the daily operations and maintenance of campground facilities to ensure a safe, clean, and welcoming environment for visitors. The incumbent will participate in inspecting and maintaining campsites, restrooms, trails, and communal areas, as well as operating equipment for landscaping and repairs. The selected candidate will also provide exceptional customer service by assisting guests with reservations, check-ins, and inquiries, while also enforcing campground rules and responding to emergencies. Additionally, they will also perform recordkeeping, inventory tracking, and report preparation. The preferred candidate would possess strong communication skills and have experience with basic maintenance tools and safety protocols. This position is well-suited for individuals who thrive in hands-on environments and are committed to enhancing the outdoor experience for all campers. This position will work approximately 29 hours per week and will require flexibility with a schedule that includes daytime hours, evenings, weekends, and holidays based on operational needs.

By applying to this position, you are eligible to be considered for a similar role, in which you meet the minimum qualifications for, at other Park and Recreation locations should they become available. If you are looking to grow in your career, or transition laterally into a new role, don't miss this opportunity to apply!

• Exceptional customer service and communication skills.
• Ability to thrive in a collaborative team environment.

ESSENTIAL FUNCTIONS:

• Provide administrative support to internal departmental staff.
• Respond to inquiries and resolve administrative issues that may arise.
• Prepare written correspondence such as memos, forms and emails.
• Create, maintain, organize and enter information into databases and use various computer applications.
• Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material.
• Operate mail systems and coordinate the flow of information, internally or externally.
• Schedule, confirm and maintain meetings, events, and schedules.
• Compose, type, and distribute information such as meeting notes, agendas, and general information.

MINIMUM QUALIFICATIONS:

• Experience: Minimum of two (2) years of administrative experience
• Education: High School Diploma or equivalent
• Combination of relevant education and relevant experience accepted?: Yes
• Licenses/Certifications: May require a North Carolina or South Carolina Driver’s License and County Driving Privileges
• Computer Skills: Proficient in various computer applications including Microsoft Office Suite and Excel

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge:

• Administrative and clerical procedures and systems using various computer applications, managing files and records.
• Principles and processes for providing customer and employee services.
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:

• Customer service.
• Coordination and organization.
• Judgment and decision making.
• Time management.

Abilities:

• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Building Trust: Interacting with others effectively to build confidence in one’s intentions and those of the organization.
• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
• Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently.
• Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organization.

WORK ENVIRONMENT:

• Incumbent will work indoors in an office setting.

REASONABLE ACCOMMODATIONS STATEMENT:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.