Customer Service Representative

Senior Inside Sales & Customer Service Representative Diablo Tools

Diablo Tools Inc. is looking for an extroverted, highly motivated Inside Sales & Customer Service professional with 5+ years of experience who thrives in a fast-paced, competitive environment. This role is ideal for someone with a strong customer service and sales mindset, a passion for customer relationships, and the ambition for long-term growth with a path for promotion.

Your tasks include:

• Maintain and develop a multi-state territory for growth and service activities in a fast-pace, multi-tasking, solution-focus inside environment.
• Focus on all Inside Sales department initiatives such as upselling orders, pre-selling new programs, new product placements, aligning dealers with the portal.
• Review of day-to-day orders for efficient & accurate processing, working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same day order processing and 100% follow-through support to satisfy our customers.
• Provide high-level customer service for existing customers, new prospects, outsides sales, end-users, and sales managers to achieve greater customer satisfaction and solutions via phone, email, and portal to cover inbound and outbound calls
• Continued development of skills to support sales & service initiatives, company growth objectives, compliance, and cultural values.
• Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA's, buybacks, program credits, advertising Coop, etc.).
• Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
• Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.
• Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts, group associations, and business communication accuracy.

Your profile

Required qualifications include:

• 5 years of Inside Sales and/or Customer Service experience
• A competitive, goal-driven attitude with strong communication skills
• The ability to build trust and deliver solutions for customers
• A desire to grow and take on increasing responsibility
• Bachelor's degree required, or Associate's degree with a minimum of two (2) years of relevant experience.
• Successful experience working in a fast passed, dynamic environment under pressure while maintaining a positive "calm, cool, & connected" attitude.
• Basic Product Knowledge, power tools and accessories.
• Excellent organizational and time-management skills to maintain initiatives with ability to multi-task to complete daily tasks and make deadlines.
• History of successful problem solving with the ability to manage, train, coach, and resolve issues to support team members, customers, and end-users.
• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams)

Basic knowledge of construction products and power tools is necessary. We provide a world class, hands-on sales and product training program for all candidates regardless of previous experience. We offer a tremendous career track in sales and marketing focused on development and growth for our employees.

Contact & additional information

Position is eligible for additional bonus compensation based on territory sales, in accordance with company bonus plans.

Diablo Tools Inc. is committed to putting "People First". We offer a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with a generous employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses.

Are you hungry, ready for immediate impact, excited for a challenge? Change your future forever by joining the Best!

Diablo Tools and the Robert Bosch Tool Corporation are proud supporters of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are committed to a diverse workforce EOE/Protected Veteran/Disabled.

Indefinite U.S. Work authorized individuals only. Future sponsorship for work authorization unavailable.

Safety Sensitive Position

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