Project Manager
- Recruit and hire employees to assure accounts are properly staffed according to contract specifications.
- Assign duties and tasks to employees and inspect work for cleanliness and completion
- Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
- Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
- Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
- Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success
- Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service
- Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
- Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved
- Monitor assigned accounts for work order opportunities and additional work that can be added to the contract
- High school diploma or equivalent
- Minimum of two (2) years of management experience in a service-related industry
- Minimum of three years of operational experience in the janitorial industry
- Business level oral and written communication skills; ability to speak, read, and write fluently in English
- Ability to multitask and adapt to changing environments
- Excellent customer service skills; active listening skills
- Ability to lead and encourage teamwork; ability to negotiate and resolve conflict
- Bilingual; ability to speak, read, and write in Spanish, French, or other languages
- Prior cleaning or janitorial experience
- Familiarity with custodial practices and commercial cleaning standards
- Knowledge of floor care techniques including buffing and waxing
- Experience in industrial cleaning or facilities maintenance
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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