Customer Account Representative

Job Description

Job Description

Company Description

About Us
At Signal Tru Brand, we believe in shaping authentic brand identities that resonate and endure. Our focus lies in crafting meaningful strategies that connect businesses to their audiences with purpose and clarity. From concept to execution, we champion innovation and precision in every brand story we help unfold.

Job Description

We are currently seeking a Customer Account Representative to join our team in Charlotte, NC. This role is responsible for managing and supporting customer accounts, addressing inquiries, resolving issues, and ensuring overall client satisfaction. The ideal candidate is detail-oriented, professional, and thrives in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for assigned customer accounts

• Respond to customer inquiries and resolve complaints promptly and professionally

• Maintain accurate records of customer interactions and transactions

• Build and nurture long-term relationships with clients

• Assist in account setup, order processing, and service coordination

• Monitor account status and ensure contract compliance

• Collaborate with internal teams to improve customer experience

• Provide reports and feedback on customer trends and concerns

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred

• 1–3 years of experience in customer service, account management, or a similar role

• Excellent communication and interpersonal skills

• Strong organizational and problem-solving abilities

• Proficient in Microsoft Office Suite (Excel, Word, Outlook)

• Ability to work independently and as part of a team

• High attention to detail and customer-focused mindset

Benefits

• Competitive salary: $63,000 – $69,000 annually

• Opportunities for professional growth and advancement

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Ongoing training and development programs

• Supportive and inclusive work environment