Groomer, Petsense
- Deliver world class customer satisfaction
- Answer phone and schedule appointments
- Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
- Book appointments and greet pets as they come in
- Report all accidents and injuries to the Store Manager promptly
- Follow bathing/grooming procedures as outlined
- Clean ears, clip nails and perform other needed services
- Adhere to customer instruction of clipping pattern desired
- Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
- Comb and shape dogs’ coat
- Talk to live animal, or use other non-physical techniques to keep animal calm
- Complete and maintain customer and company forms
- Properly and completely fill out required grooming forms
- Observe all safety rules and procedures and adhere to safety standards
- Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
- Assist in store operations as needed
- Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
- Ability to read, write, and count accurately.
- Communicate effectively with customers
- Display compassion with animals and treat them accordingly
- Exhibit attention to detail
- Read, write, and count to accurately complete all documentation
- Lift and carry pets generally weighing 0-50 pounds
- Work varied hours, days, nights, and weekends as business needs dictate
- Stand and walk for long periods of time
- Safely work around pets and pets’ waste
- Working environment is favorable, generally working inside with moderate noise.
- Exposure to wet conditions, particularly when bathing dogs.
- Exposure to cats and dogs of all sizes, breeds, and temperaments.
- Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
- Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
- Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
- Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
- Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
- Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
- Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
- Ability to utilize grooming instruments including shears and dryers.
- Ability to frequently lift or reach merchandise overhead.
- Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
- Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
- Ability to read, write, and count accurately to complete all documentation.
- Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
- Ability to successfully complete all required training.
- This position is non-sedentary.
- It is essential to operate all equipment related to your job duties effective, safely, properly, and accurately; and to provide the highest level of customer service.
- It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
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