Inside Sales (Wilimington)

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is Honoring God with a great team that builds customer partnerships by delivering on expectations. Our team is built on trust, service, and a commitment to doing things the right way.

The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers, and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. The ideal candidate thrives in a team first environment and has a passion for customer service.

Responsibilities

Customer Relationship Management

• Evaluate customer inquiries to determine appropriate service level—resolving issues directly or escalate to specialized support teams
• Building customer loyalty by understanding business needs and developing tailored solutions that create mutual value
• Leverage CRM and company tools to enhance customer interactions, track engagement history, and implement best practices
• Implement strategic time management to optimize productivity and customer response times
• Support account development with clear revenue, product mix, and profitability goals
• Prepare quotes and pricing aligned with company standards and customer expectations
• Gain insight into customer operations, successful metrics, and purchasing processes
• Deliver professional, knowledgeable service that reflects company values at every customer touchpoint
• Adapt communication style to effectively engage different customer segments throughout the supply chain
• Practice consultative selling through attentive listening and meaningful dialogue

Technical Expertise & Market Knowledge

• Assess technical requirements to determine when specialist support is needed
• Master product specifications, applications, and benefits across all company offerings
• Pursue continuous learning through industry associations, manufacturing training, and professional development programs
• Stay current with market trends, customer preferences, supplier capabilities, and competitive landscape
• Monitor competitor products and position to maintain competitive advantage
• Identify opportunities and provide insights on product development and pricing strategies

Professional Skills

• Communicate effectively through various channels with clarity and professionalism
• Maintain professional standards in appearance and conduct per company guidelines
• Actively participate in team meetings, training sessions, and company events
• Demonstrate proficiency in business applications including Microsoft Office Suite, CRM systems, and communication platforms
• Understand company financial models and make recommendations that optimize profitability

What We Offer

• Monday–Friday schedule (no nights or weekends)
• Matching 401(k) and profit-sharing program
• Comprehensive benefits package with supplemental options
• Paid holidays, PTO, and sick leave
• Christmas bonus, team-building events, and company picnic
• Employee discount program
• Ongoing product and sales training
• Career advancement opportunities

Required:

• High school diploma, GED, or equivalent
• Previous sales experience
• Product/applications experience
• Basic computer proficiency

Preferred:

• Previous experience in plumbing, irrigation, or a related industry
• Minimum 2 years in similar position
• Wholesale distribution experience
• Customer-facing sales experience
• Strong problem-solving, leadership, and interpersonal skills
• Ability to manage time and multitask in a busy environment
• Comfortable with initiating sales and recommending additional products
• Team player with a positive attitude

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