Customer Service Representative

We, at Leggett & Platt Inc., are searching for a Customer Service Representative to help support our Home Furniture business. Our Home Furniture business brings an intense focus on the customer, innovation, world-class manufacturing capabilities, and a global footprint together to create full package solutions for the industry. We do not make furniture. We make furniture more comfortable. We need the best people on our team to support our strategy, and your work will ensure people around the world have a little more comfort in their lives.

As a Customer Service Representative, you will have the opportunity to be the first point of contact for our customers, ensuring their needs are met with professionalism and care. Your contributions will have a direct impact on the business by supporting order accuracy, customer satisfaction, and operational efficiency. The team you will be working with is collaborative, detail-oriented, and committed to continuous improvement. We value the challenging work, diversity of thought, and a shared dedication to safety and quality.

So, what will you be doing as a Customer Service Representative?

• Interacting with customers via phone, email, fax, EDI, and in person
• Entering and proofreading orders in our LPCS system
• Collaborating with sales and branch personnel to resolve customer inquiries and complaints
• Processing returns and issuing credits as directed
• Reviewing daily invoices for accuracy
• Maintaining organized filing systems and documentation integrity
• Supporting branch programs including Safety, LP9000, EFEC, and Continuous Improvement
• Making suggestions for process improvements
• Performing other duties as assigned to best utilize your time

To Be Successful In This Role, You’ll Need

• Ability to read, write, and speak English
• Strong communication and customer service skills
• Computer and data entry proficiency
• High school-level math skills
• Organizational and file management capabilities
• Willingness to learn product knowledge and applications
• Cooperative attitude and ability to work effectively with others

Things We Consider a Plus

• Prior experience in a customer service role
• Familiarity with order entry systems and return processing
• Experience working in a manufacturing or distribution environment

What To Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

Equal Employment Opportunity/Veterans/Disability Employer

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