Bilingual Peer Support Specialist (Spanish/English)-Call Center

Job Description

Job Description

JOB TITLE: Bilingual Peer Support Specialist (Spanish/English)

At Coastal Horizons , we are dedicated to making a positive impact on individuals and communities. As a leading provider of comprehensive behavioral health services, we believe in the power of compassionate care, inclusivity, and teamwork. We are currently seeking a motivated and passionate Bilingual Peer Support Specialist-Call Center to join our dynamic team. If you're looking for an opportunity to make a difference, we invite you to explore the exciting positions available with us.

Schedule: Monday – Friday, Full Time

Location: Onsite/New Hanover and Brunswick Counties

REQUIRED EDUCATIONAL/EXPERIENTIAL QUALIFICATIONS:

HS Diploma or higher, combined with knowledge of wellness and recovery-based concepts. Personal experience as a consumer of mental health and/or substance use disorder treatment, or some equivalent experience preferred. Ability to complete a peer education training program, if needed.

Required Skills: Fluent in both Spanish and English

GENERAL STATEMENT OF DUTIES:

The Peer Support Specialist provides recovery based supportive services for Coastal Horizons clients to assist them in pursuing and achieving health, wellness, & recovery goals. The Peer Support Specialist will provide support to individuals seeking treatment via a Call Center to streamline individuals into treatment, provide resources, and engage at the onset of treatment services. Must be able to exemplify strong communication skills when answering incoming calls.

DISTINGUISHING FEATURES OF THE CLASSIFICATION:

• Promotes consumer engagement with clinicians, psychiatric providers, and primary care providers.
• Peer Support Specialist must have strong communication skills and ability to coordinate services for new clients.
• Ability to work independently, excellent verbal and written communication skills, and strong customer service skills.

SALARY & BENEFITS:

• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events

HOW TO APPLY:

Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at [email protected].

We look forward to reviewing your application!

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.