Child Support Services Technician

: What You'll Be Doing Are you passionate about helping families and ensuring children receive the support they deserve? Join our team as a Child Support Services Technician, where you'll play a vital role in assisting the public with child support services in a fast-paced and dynamic environment. As a Child Support Services Technician, you will provide both one-on-one and group child support orientations, process applications, and respond to inquiries via our call center and in-person visits. Your work will directly impact families by ensuring they receive accurate information and guidance regarding child support services. Key Responsibilities: Deliver clear and informative child support orientations to individuals and groups. Process applications and assist clients with inquiries both in-person and through the call center. Perform administrative and technical duties with professionalism, confidentiality, and attention to detail. Maintain and update case records using the Automated Collections Tracking System (ACTS) and the agency's electronic document management system. Collaborate with internal and external partners to gather, relay, and explain information about child support services. Verify public services received by clients and assess/collect applicable fees. After successfully demonstrating the ability to independently meet the deadline expectations of this role, the Child Support Technician can work remote up to two (2) days a week. About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Two years of experience working in a Child Support Enforcement Office. Knowledgeable of NC Child Support processes and policies. Experience supporting multiple staff in an administrative and/or technical capacity. Ability to maintain composure while assisting a high volume of demanding clientele. Intermediate computer skills in Microsoft Office. Current Notary Public Certification/License. How Will We Know You're 'The One'? Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message. Exceptional customer service skills. Ability to listen, react, and respond appropriately to others. Ability to patiently and professionally assist demanding or emotional clientele. Ability to deliver presentations suited to the needs of the audience. Ability to follow instructions through a standard work process. Initiative to perform routine tasks with attention to detail and thoroughness, including checking work for accuracy before completion of tasks. Ability to develop and maintain effective and collaborative working relationships with others to encourage and support communication and teamwork. Ability to provide customer-focused services in a fast-paced work environment. Ability to multi-task. About This Position Location: WCOB Raleigh, NC 27610 Employment Type: Regular Work Schedule: Monday - Friday 8:15 am-5:15 pm Hiring Range: $22.84 - $27.43 Market Range: 22.84 - 32.03 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 6/3/2025