Business Operations Manager

Business Operations Manager

Competitive Salary + Annual Bonus

About the Role

The Business Operations Manager is the operational backbone of Silentium Defense’s U.S. headquarters in Holly Springs, North Carolina.

This role ensures the smooth, reliable day-to-day running of our U.S. operations — from office management and logistics through to CRM accuracy, order processing, HR coordination, and customer support. You’ll work closely with U.S. leadership, customer-facing teams, and our Australian headquarters to keep operations tight, responsive, and ready to scale.

This is a hands-on role for someone who thrives on ownership, structure, and follow-through — and who takes pride in keeping the engine room running properly.

What You’ll Be Doing

Operations Management (70%)

• Manage daily operations of the Holly Springs office, ensuring a professional, efficient, and well-organised working environment.
• Maintain and update the company CRM to ensure accurate records of accounts, contacts, opportunities, and activity.
• Coordinate logistics, shipping, receiving, and inventory, including preparation and dispatch of demonstration systems and hardware.
• Support end-to-end order management, including purchase order processing, tracking, invoicing coordination, and supplier/customer communication.
• Oversee local HR-related administration, including onboarding support, personnel documentation, training scheduling, and liaison with corporate HR.
• Manage office supplies, vendors, facilities needs, and general administrative workflows.
• Implement and continuously improve operational processes that increase efficiency and reduce friction.

Customer & Business Support (30%)

• Act as a responsive point of contact for customer inquiries, scheduling, service requests, and basic support coordination.
• Support Business Development and Technical Account Managers by maintaining opportunity data, preparing materials, and assisting with proposal-related tasks.
• Coordinate customer visits, executive briefings, demonstrations, and events at the U.S. office or field locations.
• Track customer feedback and ensure follow-up actions are assigned, monitored, and closed out.
• Support alignment between U.S. and Australian operations through accurate documentation and clear communication.

What We’re Looking For

Required

• Bachelor’s degree in Business Administration, Operations Management, Communications, or a related field (or equivalent experience).
• 5+ years’ experience in business operations, office management, logistics coordination, or a similar operational role.
• Demonstrated experience working with CRM systems (e.g. HubSpot, Salesforce, Pipedrive).
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Clear, professional written and verbal communication skills.
• Self-starter mindset with the ability to operate independently while collaborating across distributed teams.
• Proficiency with Microsoft Office 365 and general business systems.
• High integrity, strong work ethic, and consistent attention to detail.

Preferred

• Experience supporting defense, aerospace, manufacturing, or technology organizations.
• Familiarity with logistics, shipping regulations, or inventory management.
• Experience supporting customer support workflows or service coordination.
• Willingness to travel approximately 5–15% for events, demonstrations, or customer engagements.

Security & Eligibility Requirements

• U.S. citizenship required
• Ability to obtain and maintain a Secret security clearance

Why Join Us

• Be part of building a U.S. operation from the ground up — with real influence, not red tape
• Work in a high-trust, low-ego environment where people are empowered to own outcomes
• Competitive salary and bonus structure
• Meaningful work supporting defense and national security missions
• Close collaboration with a technically strong, delivery-focused global team

About Silentium Defense

Silentium Defense is an Australian-founded defense technology company specializing in advanced sensing and situational awareness systems. We design and deliver capability that helps government and industry partners detect, understand, and respond to complex operational environments.

Our technology is already in use across defense and national security programs, and we are now establishing our U.S. presence to support growing customer demand and long-term programs in the region. Our U.S. operations work closely with our Australian headquarters, combining deep technical expertise with a practical, delivery-focused mindset.

We are a high-trust, low-ego organization. People here are trusted to do their job well, speak up when something doesn’t make sense, and focus on outcomes over optics. As we build our U.S. team, you’ll have genuine opportunity to shape systems, processes, and ways of working — not just inherit them.

Equal Employment Opportunity

Silentium Defense is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.