Licensed Health Insurance Representative

Licensed Health Insurance Representative

Join to apply for the Licensed Health Insurance Representative role at Mass Markets. This position is with MCI, a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet client needs.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Licensed Health Insurance Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Qualifications

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience is preferred
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication skills
• Strong organizational abilities and interpersonal skills
• Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
• Capable of functioning efficiently in a fast-paced environment
• Dependable in completing assignments and maintaining attendance

Requirements

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)
• Two 21” monitors are needed
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required
• Wireless connections, including encrypted ones, are not allowed for accessing the client’s Work at Home systems
• You must provide your own headset. Specific models will be recommended during the interview process

Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: Contests with cash bonuses and prizes
• Health Benefits: Medical, dental, and vision coverage after the initial period; MEC options available
• Retirement Savings: Retirement programs where available
• Disability Insurance: Short-term disability coverage
• Life Insurance: Life insurance options
• Career Growth: Internal promotion opportunities
• Paid Training: Training while earning a paycheck
• Engaging Work Environment: Team-oriented culture
• Casual Dress Code

Note: Benefits may vary by geography; the company reserves the right to revise job descriptions and to terminate employment at any time for any reason.

Physical & Other Conditions

This job operates in a professional office environment and is largely sedentary. The employee may need to sit/stand for long periods while using a computer and headset. Occasional movement within the office may be required, and physical exertion up to 40 pounds may be necessary.

Equal Opportunity & Accommodation

All MCI locations: Must be authorized to work in the country where the job is based. Reasonable accommodations are available as required by the ADA. MCI is an equal opportunity employer and will consider qualified applicants with criminal histories as permitted by law. MCI prohibits discrimination or harassment and provides accommodations where required by law.

About MCI

MCI helps customers take on CX and DX challenges by delivering industry-leading solutions across BPO, IT services, and related fields. The company has multiple subsidiaries and a broad portfolio of services and brands.

This job description is a general overview and not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise the description at any time. This description does not constitute a contract of employment.