POSITION SUMMARY
Seeking an Architect who will be responsible for defining platform designs in partnership with TI and our product vendors (new or expanding technology), completing capacity assessments, assist with solving technical problems as they arise and providing support to the Engineers as needed. This Architect will be engaged in BAU and large, complex solutions which align with the enterprise architecture strategy, technology and platform domain.
- Working across business and technology to create the solution intent and architectural vision for large complex solutions
- Lead rapid-shaping of a high-level architecture with details filled in with emerging business requirements; ensure architecture is flexible, modular and designed to adapt easily
- Facilitate solution-driven discussions, lead the design of complex architectures, and find creative solutions through their knowledge of the
domain, practical experiments and Proof of Concepts (POCs)
- Clarifies the architecture and system design for the Engineering teams to support implementation, and provide solution options to resolve any
architectural impediments
- Perform design reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance,
maintainability, scalability, usability, and reliability)
- This role ensures the solution is fit for purpose and use by working with stakeholders, vendors/service providers, and evaluating the impact of strategic design decisions
- Contributes to best practices, standard templates and the architecture roadmap for defined
- Expertise with large scale implementations of NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/Korbyt Wallboards.
- Experience with comparable products of another/competing vendor would be acceptable
- Partners with Analysts and Engineers to provide and achieve solution objective for a given project effort
- Contributes to impact assessments to determine if WFOS has a scope of work or opportunity when work is coming through the intake process
- Completes capacity studies
- Assists in new technology evaluations
- Communicate with LOB on questions related to scope, discovery and estimates
- Subject Matter expert on the functionality and the logic behind the design decisions
- Drives out the detailed architectural design for the solution
- Helps to identify external service providers/interfaces needed on a project
Primary Skill
Performance Engineering/ Architect
REQUIRED SKILLS / EXPERIENCE
- Experience with WFOS applications is required including: Interaction Analytics, Call Recording, Workforce Management, Adaptive WFO, and Robotics automation
- Architecture experience and Call Center technology knowledge required
- Clear understanding of Agile/Lean methodologies
- Consistent ability to work highly effectively with others
- Acts as a champion of project process, able to use process to improve quality and timeliness of deliverables
- Demonstrates excellence in soft skills, including listening, written, oral, organizational, interpersonal and facilitation skills
- Understands the business customers and business processes supported by the team
- Understands and promotes the functional capabilities provided by the team
- Understands and leverages the technical capabilities and external services available to the team
- Understands the vendor products and services in use by or available to the team
- Knowledge of computer hardware and networking systems
- Familiarity with programming languages, database, storage platforms, operating systems, and office software
- Strong MS Excel and Visio skills
- Ability to create sound, detailed architectural flow diagrams
- Ability to problem solve complex technology issues
DESIRED SKILLS / EXPERIENCE
- Knowledge of banking systems and applications
- Experience with comparable products of another/competing vendor would be acceptable
w2 only, uptown 3 days a week
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $50.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Nov 20, 2025.
h4> About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.