Event Operations Coordinator

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About Quint Quint is the industry-leading provider of official ticket and hospitality packages to many of the world's most prominent sports and entertainment events. Based in Charlotte, North Carolina, with offices in six countries, Quint's global footprint and proprietary technology platform continue to be the foundation of their exponential growth. Quint's innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15+ official property partnerships servicing over 90 events including Formula 1, NBA, Kentucky Derby, MotoGP, Chicago Bears, Green Bay Packers, NASCAR Chicago Experiences, Breeders Cup, Belmont Stakes and the NHL.

About the Role As the Event Coordinator, your contribution to the organization will be to support the delivery of an exceptional guest experience at established financial margins for your team's portion of assigned events. You will assist with a variety of processes during the planning, on-site execution, and post event debrief. You will also work collaboratively to support overall initiatives to deliver exceptional guest experiences at all events globally.

Key Requirements:

• Curiosity to learn, initiative, and relationship-building.
• Attention to detail and ability to manage time effectively.
• Flexibility in a collaborative, fast-paced environment.

Performance Metrics:

• Accuracy, timeliness, and consistency.
• Collaboration and support across the global team.
• Feedback from peers, managers, and guests.
• Financial performance for assigned projects.

Reports to: Event Manager (Hospitality)

Core Responsibilities

Event Management Support the planning and on-site execution of 12+ events annually (200-12,000 guests). Responsibilities may vary based on function:

• Design cohesive, brand-aligned hospitality spaces (with Marketing/Creative and vendors) including branding, décor, live activations, etc.
• Produce detailed run of show documentation considering entertainment, guest movement, etc.
• Collaborate with internal teams for credentialing, signage, and other assets.
• Manage vendor selection, negotiation, and service delivery (e.g., F&B, production, staffing, etc.).
• Obtain required permits/licenses, and collaborate with Guest Services for proactive communication.
• Build event plans focusing on guest experience, travel, safety, and staff assignments.

On-site Responsibilities:

• Oversee vendor set-up, hospitality check-ins, transportation, and guest experience logistics.
• Adjust plans in real-time as needed, ensuring clear communication with guests and staff.
• Provide exceptional guest service, resolving issues promptly.
• Manage vendor tear down and ensure all services meet contracted standards.

Financial Management

• Manage assigned portions of the event budget.
• Maximize budget efficiency through negotiations and internal collaboration.
• Ensure timely expense tracking and inspire fiscal responsibility in team members.
• Collaborate on sales projections and budget adjustments as needed.

Requirements

Experience & Skills:

• 2+ years of event planning experience, including on-site delivery in sports, entertainment, or festivals.
• 1+ year of hospitality or event management industry experience.
• Experience managing budgets of at least $25K.
• Bachelor's degree in Business, Hospitality, Marketing, or Logistics, or relevant business experience.
• Proficiency in Excel, CRM, and project management tools.
• Bi/multilingual preferred.

Interpersonal Skills:

• Detail-oriented, organized, and efficient.
• Strong time management, prioritization, and multitasking skills.
• Ability to stay positive and communicative in high-pressure environments.
• Consistently responsible and trustworthy decision-making.

Physical:

• Prolonged sitting and computer use; extensive walking/standing during events.
• Ability to lift up to 30 pounds.
• Full-time in Charlotte, NC, with flexibility for long hours, weekends, and travel (up to 50% annually, including international trips).