Epicor Master User

Job Description

Job Description

Job Title: Epicor Master User - IT Department (Manufacturing)

Department: Information Technology Reports To: IT Manager Job Type: Full-Time

Position Summary:

We are looking for an experienced Epicor Master User to join our IT department and support our growing manufacturing operations. This individual will be the go-to expert for all things Epicor ERP, working closely with production, inventory, planning, and finance teams to ensure seamless and efficient use of the system. You'll play a key role in driving process improvements, ensuring data integrity, and maximizing the value of our ERP investment.

Key Responsibilities:

• Act as the Epicor ERP subject matter expert for all departments, especially Production, Job Management, Planning, Inventory Control, Quality, and Supply Chain .
• Partner with department leads to streamline workflows, reduce manual processes, and support continuous improvement using Epicor functionality.
• Create, manage, and optimize BAQs, BPMs, dashboards, and SSRS reports to support manufacturing KPIs and decision-making.
• Maintain accurate item master, BOM, routings, resource groups, and job scheduling processes.
• Support users with Epicor training, troubleshooting, documentation, and best practices.
• Lead or assist with Epicor module rollouts, system upgrades, and patch testing in coordination with IT.
• Monitor system performance and resolve ERP-related issues with minimal disruption to plant operations.
• Ensure data accuracy and support audits by developing validation tools and reports.
• Coordinate with Epicor support and consultants to resolve complex issues and deploy enhancements.
• Identify integration opportunities between Epicor and MES, barcoding, quality management, or other plant systems.

Preferred Qualifications:

• Experience with Epicor Kinetic or Epicor 10 .
• Familiarity with Lean Manufacturing or ISO 9001 / quality systems .
• Understanding of barcoding, scanning, and plant floor automation tools.
• Experience integrating Epicor with MES or other third-party systems.
• Basic understanding of IT systems administration or networking.

Work Environment:

• Primarily on-site with regular interaction on the production floor.
• Occasional after-hours support during system upgrades or outages.
• May involve light travel to satellite facilities or training sessions.