General Manager in Training - Concord
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
- Successfully lead the front desk team to exceed all sales and performance goals
- Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores
- Oversee and manage daily operations of the front desk
- Assist General Manager in managing the daily operations of the business
- Train, monitor, and coach teams, including in-the-moment coaching
- Assist in recruiting, onboarding, and training all new hires at the front desk
- Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements
- Passionately promote sales, promotions, and events
- Uphold spa cleanliness standards
- Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.
- Passion for people and providing excellent service
- Ability to work flexible hours including nights, weekends and some holidays
- Ability to occasionally travel for training, conferences, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner with a positive attitude
- Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus
- A strong team player with the ability to work independently
- Exceptional organizational skills including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
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