Field Service Technician II - Raleigh, NC

Job Description:

Title: Field Service Technician II
Location: Raleigh, NC.

Position Summary & Key Areas of Responsibility:
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to become a member of this field? Are you tech savvy with mechanical aptitude who feels your skills are transferable? Can you help us to provide best in class service? Do you want to work with some of the largest retailers and banks in the industry? NCR Atleos is looking for Field Service Technicians.

NCR Atleos’s Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus on finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers with what they need when they need it.

Our virtual and hands-on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors, and coaches who work across territories to share their knowledge to enhance each other’s growth.

NCR Atleos is dedicated to building a diverse community, one where employees feel a sense of belonging and teamwork, are valued for their contributions, and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
• Perform maintenance, repair, and system overhauls
• Manage everything from network faults and traffic, to configuration, security, and remote system access

Basic Qualifications:

• Local candidate to a specific geographic area
• Authorized to work in the US
• At least 19 years of age
• Have a valid driver’s license and driving record that satisfies NCR Atleos fleet requirements
• PC skills, basic electronic skills, and operating system familiarity
• Ability to perform essential functions of the job with or without a reasonable accommodation
• Prolonged travel with driving for several hours per day
• Rotating and weekend shifts
• Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size

Preferred Qualifications to qualify: (not required, but nice to have)

• Familiarity with large servers, mainframe computers, and imaging software
• A+ Certification, CompTIA, N+ Certification
• One or more years of related experience

About NCR Atleos:

NCR Atleos expands self-service financial access. Our innovative solutions enable financial institutions and retailers to shift more transactions to self-service and leverage our own independent ATM network—the largest in the world. ‍ Through our digital-first tech, always-on services and operational scale we optimize the branch, improve efficiency and maximize access and availability. We create exceptional banking experiences and convenient access for consumers. And your staff? They'll have it easier, too. ‍ Our expertise, operational scale and always-on services ensure you have everything you need for a comprehensive self-service channel.