Customer Service Manager

Job Description

Job Description

If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who’s just interested in another “job” where time is traded for pay.

If this resonates with you, click “Apply” and find out why Famous has been named a Top Workplace every year for over a decade!

The Customer Service Manager is responsible for ensuring accurate, timely and damage-free delivery of products to customers. They lead team members to ensure the warehouse is clean, neat and organized, and that warehouse tasks are done effectively. This role is a “working lead” and is expected to also perform warehousing and delivery responsibilities as needed.

• Unloading trucks
• Receiving material
• Put-away of material
• Picking customer orders
• Staging customer orders for delivery
• Loading customer delivery trucks

Non-CDL Drivers at Famous Supply make deliveries to customer shops and/or job sites using a 26-foot box truck with a lift gate. Each morning, the driver’s route for the day is uploaded onto a company-provided Smartphone that navigates the driver to each stop. Drivers are responsible for assisting with the loading of their truck and reviewing orders prior to delivery to ensure accuracy. Driver associates assist in the warehouse when needed.

Note: Famous Supply Drivers will handle large products such as water heaters, furnaces, and showers.

Primary Job Responsibilities

Warehouse

• Ensuring product is handled with care to prevent damage
• Attention to detail to ensure warehouse tasks listed above are done accurately
• Maintaining accurate inventory counts
• Keeping warehouse clean, neat and organized

Driver

• Help load truck
• Use Smartphone to navigate to stops on time
• Unload materials for customer
• Verify delivery for accuracy
• Provide friendly and helpful customer service
• Pre- and post-trip vehicle inspections

Required Experience and Skills

• Ability to lift a minimum of 50 lbs.
• Ability to stand on feet for majority of an 8-hour day
• Ability to work in a fast-paced environment
• Ability to drive large vehicles
• Acceptable driving record

Preferred Experience and Skills

• Leadership experience
• Forklift experience
• Customer service experience
• Building industry experience and requisite product knowledge
• Experience working in a warehouse
• Experience using RF Scanners

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Leadership Development Program
• Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.

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