Global AML Operations - Senior Project Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
• Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing

Skills:

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Prioritization
• Risk Management
• Active Listening
• Coaching
• Collaboration
• Performance Management
• Planning
• Business Case Review
• Change Management
• Conflict Management
• Process Mapping
• Project Management

Line of Business Job Description

We have an exciting opportunity for a Senior Change Manager to join our Global AML Operations (GAO) Change & Transformation team. The Senior Change Manager will manage material change initiatives that impact GB & GM AML Refresh & AML Onboarding Operations. This position will be accountable for the management of the project life cycle, from initiation through implementation. The Change Manager will be responsible for key project routines and artefacts and will work directly with the program manager and with senior management of the impacted operations function to set strategic direction of the projects. We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind-set.

Responsibilities:

• Manages key project routines (such as working groups) and artefacts (such as delivery plan, risk & issue log)
• Coordinates and directs the work efforts functionally aligned to the project
• Adheres to Bank of America's Global Change Standards and follows the delivery framework established by the overarching Program of work
• Represents the health and status of the project to the change executive and senior stakeholders
• Partners with sponsors to support and maintain momentum of project delivery
• Ensures stakeholder engagement and keeps them informed of progress
• Identifies, manages and escalates project risks & issues
• Manages project scope and timeline
• Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources
• Drives change governance and change control
• Ensures clearly defined responsibilities and accountabilities for key project roles
• Chairs working groups and other forums as required

Requirements:

• At least 5 years of project/program management experience
• Excellent project management skills, including the ability to prioritize work and meet deadlines
• Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
• Ability to manage and communicate with stakeholders
• Knowledge of structured project management methods
• Requires an in-depth knowledge of the bank and overall operations environment
• Ability to challenge and influence stakeholders at senior levels
• Ability to lead cross-functional workgroups and champion initiatives
• Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
• Strong presentation development skills

Desired Skills:

• Prior experience in Global Operations and/or AML processes desirable
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions
• Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
• Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
• Commitment to challenging the status quo and promoting positive change
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.
• Experience working in a global environment

Shift:

1st shift (United States of America)

Hours Per Week:

40