Bilingual Customer Service

Bilingual Customer Service Representative

Office Location: Pineville, NC 28134
Schedule: In-office Mon-Fri | 8:30am – 5:00 pm ET
Status: Temp to Hire position
Pay Rate: $19-$21/hr.

A dynamic fast-growing consumer products company is seeking a Bilingual Customer Service Representative to handle customer inquiries and requests regarding products and services in the day-to-day operations of the company. The ideal candidate has strong customer service, communication, interpersonal, and organizational skills. This position supports customer service functions, manages orders processing, and collaborates with the internal sales team.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

RESPONSIBILITIES:
• Handle customer service calls and inquiries
• Manage customer order process
• Document/coordinate customer issues; provide resolution assistance
• Offer updates to customers on additional products and services
• Providing orders updates and support to internal sales team as requested
• Make outgoing calls to customers regarding past due accounts
• Create and maintain customer files; provide accurate and timely information regarding the status of customers’ orders.
• Create/maintain the customer database, entering information into system.
• Preparing invoices, shipping documents, letters, and correspondence.

QUALIFICATIONS:
• High School Diploma or GED required.
• Minimum 1-2 years of prior customer service experience required.
• Bilingual Spanish/English; read, write and speak both languages.
• Proficient with Microsoft Word, Excel, Outlook.
• Ability to perform multiple tasks in a deadline driven environment
• Establish and maintain positive working relationships with customers by ensuring a high level of customer service.