Experienced Service BDC Agent
Job Description
Job Description
Dutch Miller Kia of Charlotte is seeking an Experienced Service BDC Agent to join our team in Charlotte, NC. As a Service BDC Agent, you will be responsible for handling incoming service inquiries, scheduling service appointments, and providing exceptional customer service in a fast-paced environment. - Manage incoming service inquiries via phone, email, and online chat - Schedule service appointments and follow up with customers to confirm appointments - Provide excellent customer service by addressing customer inquiries and concerns in a timely manner - Maintain a positive and professional attitude when interacting with customers - Collaborate with service advisors and technicians to ensure efficient service scheduling - Previous experience in a customer service or call center role - Strong communication skills, both verbal and written - Ability to multitask and prioritize in a fast-paced environment - Proficiency in computer systems and software applications - Knowledge of automotive services and repairs is a plus - Competitive compensation package - Health, dental, and vision insurance plans - 401(k) retirement savings plan - Paid time off and holiday pay - Career development opportunities within Dutch Miller Kia of Charlotte Dutch Miller Kia of Charlotte is a reputable automotive dealership that prioritizes customer satisfaction and employee development. Join our team to be a part of a dynamic and growing company dedicated to providing top-notch service to our customers.
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