Healthy Communities Specialist - Centralized Services

Job Description

Job Description

Hours: 8:00 - 5:00 Monday - Friday, 40 hours per week

Benefits: The benefits package includes excellent employer paid health insurance with low out of pocket cost, retirement pension (NC Local Government Retirement System), 401(k) with match, dental, vision, life, disability, paid vacation, paid sick, 13 paid holidays, floating holiday, new hires start out with two vacation and sick days and begin accruing immediately, paid parental leave, paid volunteer hours, employee assistance program, tuition reimbursement, longevity pay, wellness allowance and more. (Benefits differ for part time employees). Prior local and state government years of service count toward calculating vacation accrual rate!

The Appointment Scheduling and Health Information Line fields calls from community members and CHA clients. Staff provides general community health information as well as schedules appointments across agency services. The HCS will work as part of a team and help support the implementation and development of a Centralized Services program for universal access to services provided by CHA.

Primary Responsibilities:

• Answer and triage calls/emails from community members regarding COVID testing, quarantine/isolation, immunizations and other community health questions or concerns
• Interview patients to obtain financial, medical, and personal data to ensure confidentiality and provide information, explanation, and scheduling of services offered by CHA
• Provide guidance and support to community partners
• Communicate identified community trends with agency staff
• Maintain up-to-date guidance and communicate changes to the team

Education/Experience: Graduation from high school or equivalent. Experience working with the public preferred. Bilingual in English and Spanish preferred. Experience working on a computer/in computer programs required. General health principles through introductory nursing classes a plus.

Knowledge, Skills & Abilities:

• Must be extremely flexible, work independently, work as part of a team and possess good decision-making skills
• Ability to learn new technology
• Must have excellent written and oral communication skills

Our Mission

To improve individual and community health through services, education, and collaborative action.

Our Vision

We envision a thriving community where people make healthy choices in healthy environments.

CHA does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.