Account Supervisor - Client Support Group

Job Description

Join JPMorganChase as an Account Supervisor and be the first point of contact for clients, delivering exceptional service for complex products. Your innovative approach and conflict management will drive team success and align with business goals. The Client Support Group (CSG) is part of the Client Onboarding and Service (COS) - Solution Center, support the Commercial and Investment Bank (CIB). COS teams delivers specializied operational services tailored to the diverse needs of CIB clients. Within this framework, CSG focuses on transactional support, including high-risk callbacks for money movement, management of signer and security administrator changes, account and product maintenance, and acting as the primary intake for fraud-related inquires.

As an Account Supervisor - Client Support Group within JPMorganChase, you will report to a Senior Associate - Client Service or the Vice President - Client Service. You will collaborate with internal teams and serve as a direct liaison to external clients. You will be responsible for addressing inbound client requests related to transactional matters, executing outbound high-risk callbacks, and assisting clients with fraud investigations. You will play a critical role in ensuring efficient and secure client service delivery.

Job responsibilities

• Listen proactively to and assess client needs, delivering effective solutions with a focus on client satisfaction.
• Guide clients through each stage of the process and educate them on available self-service options, serving as a trusted advisor.
• Collaborate within a team environment to optimize productivity and ensure efficient service delivery.
• Foster strong relationships with internal stakeholders and external clients to enhance the overall client experience.
• Demonstrate foundational knowledge of commercial treasury management products and services to support client requirements.
• Partner with Fraud Recovery Associates on the Commercial Banking Fraud team to address and resolve client inquiries related to fraud.

Required qualifications, capabilities, and skills

• 2 years of equivalent work experience
• Demonstrates adaptability and a commitment to continuous learning
• Maintains strong organizational skills and effectively manages multiple priorities
• Appropriately escalates complex or atypical issues
• Exhibits strong problem-solving abilities with attention to detail
• Ability to exercise sound judgment and make effective decisions
• Proven experience in a customer service role, with a focus on managing high-touch client interactions and resolving conflicts
• Advanced computer literacy, with proficiency in using technology to optimize operational processes and communicate effectively
• Demonstrated ability to innovate and challenge the status quo, with experience in generating new ideas and executing solutions that add value

Preferred qualifications, capabilities and and skills

Bachelor's degree preferred

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.