Implementation Project Manager

Apply

Description

Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Overview

As a Vantaca Implementation Project Manager, you'll play a pivotal role in our customers' success. You will oversee the entire project lifecycle for the implementation of our software, ensuring that clients transition smoothly and effectively into the Vantaca system. Your role will focus on project management, client relationship management, and ensuring the successful delivery of the implementation project. You will work closely with clients and internal teams but will not be responsible for conducting software training or configuring the software yourself. Instead, you will coordinate these efforts to ensure all aspects of the project are on track and meet client needs.

Accountability Key Initiatives

• Own client relationship from contract signing to full onboarding.
• Support client's superusers by facilitating weekly meetings and managing their onboarding tasks.
• Ensure clients are prepared for a successful Go-Live.

Success Metrics

• Number of past-due key deliverables
• Number of past-due tasks
• Number of implementation support requests solved
• Providing weekly status updates to your clients
• Transition clients to Customer Success on time
• Promoters coming out of onboarding

Requirements

Personality Traits:

Strong Leadership : A natural leader who can motivate both internal teams and customers to stay engaged and on track. They should be capable of resolving conflicts and leading by example.

Adaptability : Implementation projects can evolve rapidly. You need someone who is flexible in their approach and able to adapt quickly when the situation changes.

Customer-Centric : Given the customer-facing nature of the role, a person who is empathetic, patient, and understands the importance of delivering a positive experience to the customer is essential.

Collaborative : This person needs to work across departments and build relationships with diverse teams. The ideal candidate is someone who fosters teamwork and facilitates cross-functional collaboration.

Proactive & Organized : A self-starter who takes ownership of the project from start to finish. They should proactively identify potential bottlenecks and keep things moving smoothly without needing constant oversight.

• Client Relationship Management: Serve as the primary point of contact for clients throughout the implementation process, ensuring clear communication and a positive client experience.
• Project Coordination: Develop and manage detailed project plans, timelines, and milestones to ensure successful and timely implementation.
• Consultative Approach: Evaluate customer needs using a consultative approach to ensure the implementation aligns with their business goals.
• Internal Collaboration: Coordinate with internal teams, such as support, training, and configuration specialists, to ensure all aspects of the implementation are covered.
• Issue Resolution: Proactively identify potential issues and implement solutions to keep the project on track. Escalate issues as necessary to ensure timely resolution.
• Progress Monitoring: Monitor project progress, track deliverables, and ensure all project tasks are completed on time and to the client’s satisfaction.
• Documentation and Reporting: Maintain accurate project documentation and provide regular updates and reports to clients and internal stakeholders.
• Continuous Improvement: Gather feedback from clients and internal teams to identify areas for improvement in the implementation process and contribute to process enhancements.

Qualifications

• You have a Bachelor's degree or equivalent experience in project management, information systems, operations management, supply chain management, business analytics, software support, or other related field.
• You have at 5+ years of experience or a combination of education and experience as a project manager you're awesome at it.
• You've got phenomenal communication skills and are an innovative problem-solver.
• You're highly organized and really good at prioritizing your workload.
• You are great at interacting with people - customers, clients and coworkers. Your communication with everyone is professional, positive and constructive.
• You are a terrific public speaker and comfortable with leading meetings.
• You've got a strong technology background, data management skills and you're advanced with Excel.
• Ability to travel 1 week per month

Our Value Prop to Employees

• Our eNPS is +53! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023).
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• 2021 Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.

We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.

If you are selected for an interview you will receive an e-mail from someone on our recruiting team with an @vantaca.com email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.

Although we do business around the US, we call North Carolina home. NC was just ranked the #1 state for business in 2022 and 2023 by CNBC and we believe it! The state, and in particular the Wilmington area, is a great place to live and do work. Wilmington, where Vantaca is headquartered, really has something for everyone. Historic Downtown Wilmington runs along the Cape Fear River and offers dozens of shops, restaurants and live entertainment opportunities. If you want to spend some time outdoors, get some sun or go surfing or fishing, you can pick a spot along one of our beautiful beaches. Explore info about where we’re headquartered at