Manager - Team Leader

Dairy Queen Grill & Chill - Arendell St.
Morehead City, NC

Description

To create positive memories for all who touch DQ. To oversee entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. To ensure restaurant is operated within guidelines established by owner. To set high standards and create a great environment for the team to work.

Requirements/Responsibilities

Operations -
Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price.

Training -
Ensure that every member of management and crew is trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.

Business Planning -
1) Develop the restaurant’s business plan by working with the owner
Manage restaurant profit & loss to optimize sales and profit, analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, and ensuring that cash control/security procedures are followed. Prepare financial and sales forecasts and budgets, review financial reports regularly for variances, establish and monitor financial controls.
2) Develop and implement strategies to increase average meal checks and frequency of Fan visits.

Fan Service -
1) Ensure that Fan service in all areas meets or exceeds company standards.
2) Establish standards for the management team and crew to handle customer concerns.
3) Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
Understands the importance of speed of service and resolve bottlenecks in work flow.
4) Build relationships with return or preferred patrons.

Team Member Leadership

1) Accomplish store objectives by hiring, training, coaching and developing the store management team and hourly crew members to build a highly skilled and productive team.
2) Ensure thorough training and new hire orientations take place; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
3) Responsible for effective scheduling and ensuring that the restaurant is properly staffed to drive sales volumes. Prepare crew members’ schedules and approve schedules completed by assistant managers to meet staffing requirements for different day parts and different seasonal demands, and to meet established labor goals.
4) Role model and enforce policies and procedures.
5) Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Special Instructions

Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Posted 2025-12-06

Recommended Jobs

Director of Restaurants

White Lodging
Charlotte, NC

Description Position Information Location: JW Marriott Charlotte Summary: Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooft…

View Details
Posted 2026-05-30

SERVER ASSISTANT - Main Clubhouse PT

Landscapes Golf Management
Davidson, NC

Description Landscapes Golf Management and River Run Country Club are adding to their Food & Beverage team!  If you are a person who loves a fun environment and takes pride in providing excepti…

View Details
Posted 2026-04-09

Travel Radiology Cath Lab Tech Job

Salisbury, NC

Job Overview TLC Nursing Associates, Inc. is seeking an experienced Cardiac Catheterization Laboratory (Cath Lab) Technologist to assist in cardiac catheterizations, angioplasties, electrophysi…

View Details
Posted 2026-02-10

Inventory Specialist- 3rd Shift

LOVING
Charlotte, NC

ABOUT LOVING LOVING is a landscape, hardscape, sod, and outdoor living company serving residential and commercial clients across the Carolinas. We operate in Charlotte, the Triad, Raleigh, Green…

View Details
Posted 2026-06-03

Peds Orthopedic Surgery | 1M+ Proven Income | Greensboro, NC

Confidential
Greensboro, NC

Become the 1st Pediatric Orthopedic Surgeon in an upscale suburb of Greensboro, NC while serving at a respected Non-Profit entity! The Opportunity: • Be the 1st Pediatric Orthopedic Surgeon in a…

View Details
Posted 2026-06-09

Food Runner

Selwyn Avenue Pub
Concord, NC

Come join the team at Selwyn Pub! Our food runners deliver food to tables, prep all dressings and sauces, bus tables as necessary, and keep up with dishwashing. Food runners serve as a bridge between …

View Details
Posted 2026-05-11

Senior Master Technician

Freeman Ford Inc
Liberty, NC

We are seeking a Senior Master Technician who is Ford-certified to join our team! This individual will be responsible for performing a variety of mechanical services on vehicles, diagnosing and repair…

View Details
Posted 2025-10-21

Orthopedic Surgeon Opportunity in One of the Best Coastal Towns!!

NP Now
Greenville, NC

A thriving healthcare system is seeking an Orthopedic Surgeon to work near Greenville, North Carolina! (1h30 from Raleigh, NC) Contact: Raymond [email protected] About…

View Details
Posted 2026-05-14

Heavy Equipment Operator

Abernethy Contracting
Charlotte, NC

Abernethy Contracting is looking for Heavy Equipment Operators to join our team in the Charlotte area.  If you have real seat time in an excavator and/or dozer, take safety seriously and can adapt to …

View Details
Posted 2026-02-13

Special Operations Mental Health Counselor (Fort Bragg,NC)

KBR
Liberty, NC

Title: Special Operations Mental Health Counselor (Fort Bragg,NC) Job Posting Description Belong. Connect. Grow. with KBR! KBR is a company of innovators, thinkers, creators, explorers, vo…

View Details
Posted 2026-04-25