Manager, Field Training
- Medical, Dental and Vision insurance
- Company-paid Short and Long-Term Disability insurance
- Company-paid Basic Life insurance
- 401K participation
- 50% off meal discount at company-owned locations
- Child Care Assistance Plan
- Education Assistance Program
- Parental Leave
- PTO and Company Holidays
- Partner with District Manager and Regional to identify, select, on-board, and certify new training facilities via the certification process
- Ensure Certified Training Facilities (CTF) provide an optimal learning environment and adhere to training program standards as documented by ZFL
- Establish training goals for CTFs in partnership with DM and RM
- On-board, train, and certify the Certified Training GM with the DM and Certified Training Facility
- Clearly communicate objectives, and training initiatives with CTGMs to meet company goals
- Follow up with Certified Training GM monthly (physically and/ or virtually) to be in contact and discuss MIT progress, training needs, and company implementations
- Validate General Manager of Training Certifications
- Support Hub Trainings for company-owned restaurants
- Assess and re-shape curriculum and content for training program as needed, including the certification of the CTGM
- Support new store openings for company-owned restaurants with training, coaching, and providing feedback to store-level staff and DM
- Conducts ServSafe Training and Certification classes as needed
- Monitor MIT progress to meet training milestones, timelines, and goals by executing touchpoints with all MITs during each phase of Training, combination of phone calls, emails, and face-to-face interactions to gauge performance
- Visit MIT’s a minimum of 3-4 visits during the MIT training weeks to evaluate and support training progress as well as provide post-training support
- Monitor performance outcomes of the CTGM and CTF and ensure key performance indicators are achieved
- Coach CTGM to improve performance and ensure CTF standards are being met
- Conduct and document CTF visit to evaluate operational effectiveness and MIT requirements, including bi-annual audits
- Ability to identify, troubleshoot, and take corrective actions on the unit levels
- Strong coaching and evaluation skills
- Servant leadership skills, ability to influence others
- Exceptional people skills, ability to collaborate with others, build trusting relationships, can work cross-departmentally at the Support Center
- Initiative-taker, internally motivated and driven to succeed, accountable to high personal standards of conduct and professionalism
- Ability to function as a change agent and facilitate and support change initiatives to help meet organizational goals
- Effectively and professionally communicates (written and verbal)
- Strong facilitation, presentation skill, and public speaking skills; proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
- Actively reflect our people, values, and culture while influencing the organization and executive team through daily actions, behaviors, and impact
- Demonstration of a disciplined approach to planning and prioritizing short and long-term objectives and will be skilled at filtering and disseminating best practice
- Education: Bachelor’s degree in hospitality, restaurant management, business administration or related field; OR equivalent combination of education and experience
- Experience: 5+ years of restaurant unit or multi-unit management experience, leadership experience, and experience training and developing individuals and teams
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