Remote Customer Service Representative

Company Description Escape Travel by Jonelle is a remote-based travel service dedicated to helping clients plan memorable and stress-free trips. The company focuses on personalized travel experiences, from quick getaways to complex, multi-destination itineraries. By leveraging strong industry relationships and up-to-date travel knowledge, Escape Travel by Jonelle aims to provide value, convenience, and peace of mind. The environment is collaborative, client-focused, and well-suited for individuals who enjoy working independently while delivering high-quality service.

Role Description This is a remote Travel Consultant/Advisor role. The Travel Consultant/Advisor will work directly with clients to understand their travel needs, preferences, and budgets, and then design customized itineraries that may include flights, accommodations, transportation, tours, and other activities. Day-to-day tasks include researching destinations, pricing, and availability; preparing and presenting travel options; and creating accurate travel proposals and confirmations. The role also involves managing bookings and reservations, processing payments, and monitoring itinerary changes such as schedule updates or cancellations. The Travel Consultant/Advisor will provide ongoing customer support before, during, and after travel, handle inquiries via phone, email, and online channels, and maintain detailed records in booking and CRM systems. The position requires staying informed about travel advisories, supplier policies, and loyalty programs to guide clients effectively and responsibly.

Qualifications

• Proficiency in Travel Consulting and Travel Management, including advising clients on destinations, itineraries, and budget-friendly options.
• Strong skills in handling Travel Arrangements and Reservations, such as booking flights, accommodations, transportation, and activities through various platforms and suppliers.
• Demonstrated Customer Service skills, with the ability to respond promptly, resolve issues, and maintain a professional, empathetic communication style.
• Comfort using online booking tools, GDS or supplier portals, and basic office software (email, spreadsheets, and CRM or client tracking systems).
• Excellent written and verbal communication skills, with attention to detail and accuracy in documentation and itineraries.
• Ability to work independently in a remote environment, manage time effectively, and handle multiple client requests and deadlines.
• Familiarity with travel insurance, travel advisories, and basic regulatory or documentation requirements (passports, visas) is beneficial.
• Previous experience in travel, hospitality, tourism, or a related customer-facing role is preferred but not strictly required.