Regional Support Manager

The Role

The Regional Support Manager serves as a mobile operations leader, deployed to support shops during times of instability. Whether due to short staffing, post-acquisition onboarding, or underperformance, this role provides temporary, hands-on leadership to restore shop health, coach teams, and drive KPI improvement.

Why Join Us?

At Strickland Brothers, we don’t just offer jobs, we provide careers with purpose.

Our Mission: We strive to be the leading automotive services company that delivers superior service to our customers and enhances the lives of our teammates and communities.

When you join our team, you’ll become part of a company that is passionate about creating opportunities for growth, both personally and professionally. With a commitment to career development and advancement, you’ll have access to tools, training, and mentorship to help you achieve your full potential.

We’re also a team that works hard and plays hard. If you have a sense of humor and a relentless ambition to win, you’ll fit right in with our dynamic culture and fast-paced environment!

What You’ll Do:

• • Step in as acting Shop Manager in high-need locations.
  • Train and support teams in newly acquired shops.
  • Coach underperforming shops to improve KPIs and processes.
  • Develop future leaders and strengthen team performance.
  • Support special projects like openings or remodels.

What We’re Looking For:

• • Current Shop Manager or CTSM.
  • Strong leadership, coaching, and problem-solving skills.
  • Able to travel extensively and adapt quickly.
  • Must meet internal eligibility criteria (20 CPD, 9/12 CTSM, >35% M5).
  • Report to their assigned location on time each day and work their full assigned schedule
  • Scheduled shifts are open to close, Sunday (travel)/Wednesday off. Schedules are subject to change.
  • Ensure coverage and handoffs during multi-day deployments
  • Maintain professional standards and uphold company policies while working on-site
  • Proactively communicate any challenges or needs to their assigned Area Manager and Program Manager
  • Submit required reports, shop observations, or feedback as requested
  • Travel with proper uniforms, equipment, and required tools
  • Represent Strickland Brothers culture and brand to shop team members, customers, and new hires
• During non-deployment weeks, team members are expected to support shops within a commutable distance.
• The goal is to take ownership of the local market and support team development and KPI Growth.

What We Offer:

We offer a competitive and well-rounded benefits package designed to support your health, work-life balance, and professional growth, including:

• Competitive salary with growth potential
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• 120 hours of paid time off after 90 days of employment
• Flexible work arrangements, including remote and flexible scheduling options
• Professional development opportunities, including training and industry conferences

Equal Employment Opportunity (EEO) Statement

Strickland Brothers is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated fairly and respectfully. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.