Customer Success Manager (REMOTE)

Customer Success Manager

We are hiring a Customer Success Manager to drive the technical aspects of customer onboarding, training, support, and technical enablement.

About You

• You are driven, inquisitive, proactive, and energetic.
• You have a growth mindset and are committed to delivering results.
• You thrive in a fast‑paced, collaborative environment.

What You Will Do

• Teach one or more technical classes.
• Regularly participate in cross‑functional projects.
• Own and maintain the training function within Customer Success.
• Manage multiple projects/tasks with minimal supervision.
• Serve as the technical point of contact for Customer Success Managers.
• Escalate technical issues to engineering and development teams.
• Communicate effectively, both verbally and in writing, with management, team members, and other departments.
• Prioritize activities to balance long and short‑term goals.
• Create and participate in curriculum planning sessions for new product training.
• Recommend and implement solutions when project issues arise.
• Build strong customer relationships, especially with key stakeholders and sponsors.
• Always strive to provide an exceptional customer experience.
• Manage customer expectations and lead them to satisfaction.
• Ensure all deliverables arrive in good order, on time, and fulfill customers’ requirements.
• Track key account metrics.
• Communicate progress to internal and external stakeholders.
• Identify growth opportunities and take initiative.
• Collaborate with the team to achieve sustainable growth.

Who You Are

• US citizenship is a requirement per 8 U.S.C 1324b(a)(2)(C).
• Experience as a CSM or in a similar customer‑facing role.
• Prior cybersecurity experience is required; technical experience in threat intelligence is strongly preferred.
• Excellent oral presentation and customer interaction skills.
• Technical and troubleshooting skills in at least one software application or technology.
• A proven track record in Technical Account Management or related experience.
• Experience managing multiple stakeholders and projects.
• Customer‑oriented and attentive to needs.
• Critical thinker and problem‑solving skills.
• Team player.
• Good time‑management skills.
• Great interpersonal and communication skills.
• Experience with SalesForce, Churn Zero, or other CSM tools.
• Experience with security applications and defense infrastructure.

Benefits

• Comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage, and more.
• Professional development opportunities.
• Competitive compensation package.
• Commitment to diversity of people, culture, and ideas.

EEO Statement

Cyware is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.