Technology Support Supervisor

JOB SUMMARY

Lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day to day operational issues and opportunites for improvement. Ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. Assigns personnel to various operations and directs their activities. Interact with peers and customers on a regular basis focusing on business processes and business systems. Reviews and evaluates work and prepares performance reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Participate in Recruitment of IT support personnel
Training of site and corporate tools, processes and service delivery.
Participate in the Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training Plans, Terminations, Turnover, Succession Planning, Reward and Recognition Programs etc
Participation in metrics management and performance of IT support and services.
Participation and coordination of work schedules, priorities, and performance management of personnel for IT related tasks and services.
Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data
Compliance with regulatory requirements, Security policies, and SOX related activities
Schedule personnel job duties to provide necessary coverage
Participate in the exchange of ideas and information within the department
Organize verbal and written ideas clearly and use an appropriate business style
Provide regular updates to appropriate managers
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
Confer with reporting manager on complex or unusual situations
Establish new measurement systems if/where possible
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
Ability to work effectively under pressure with constantly changing priorities and deadlines
Understand and embrace the business and IT strategic direction
Understand business processes and business tools in the current environment
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Engage with customers to evaluate issues and opportunities for improvement
May perform financial related duties as directed by supervisor
Project Management as required
May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

Demonstrated leadership experience
Project management experience
Interpersonal skills in working with the customer, management and technical teams in a self starter role
Excellent written and verbal communication skills
Strong attention to detail
SAP knowledge

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor's Degree preferred.
2-3 years work-related experience required.
Minimum of 1-2 years management experience preferred.
ITIL experience preferred
Or an equivalent combination of education, training or experience.
WORKING CONDITIONS

Regular business hours + on call. Some additional hours may be required.
Travel requirements: Domestic and/or International, up to 10%.
Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS
Sitting
Walking
Standing
Bending/Squatting/Stooping
Reaching
Balancing
Twisting
Crawling
Hands in water
Kneeling
Data Entry/Typing
Unusual hearing or vision demands: None specified
^Other physical demands or notes: Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.