Customer Service Coordinator

Join our Dynamic and Diverse Team and Help Our Clients Take Back Their Homes and Businesses from Pests - for Good!

Mosquito & Pest Authority, is a leading provider of pest control services for residential and commercial properties. Our team is passionate about delivering the best customer-first experience for pest-free living.

As a Customer Service Coordinator, your key responsibilities will be: 

• Manage customer service for Wilmington, NC (must be located in the Wilmington area)

• Manage customer service staff and communicate effectively

• Routing

• Responsible for accounts receivables

• Responsible for all marketing initiatives of the company

• Attend local marketing events in community

• Create and maintain detailed records of customer accounts, including invoicing and billing where attention to detail is of high importance

• HR responsibilities, as assigned

• Respond to customer inquiries via phone, email, and text in a timely and professional manner

• Upsell new and current customers on the latest offerings for pest control, while maintaining a 60% or higher close rate

• Convey empathy through speech and written communication while remaining professional using proper grammar and punctuation

• Acknowledge and resolve customer concerns

• Contact clients to ensure satisfaction with services provided with a customer-centric approach

• Will monitor customer feedback through company software and provide/implement ways to improve based upon feedback

• Maintain a positive attitude and work well under pressure in a fast-paced environment

• Contribute to a supportive and inclusive team culture

• Proficient with technology including Microsoft Office, Teams, CSM Software and other programs as needed

Our culture is centered on customer satisfaction and providing top-notch service. You'll be part of a team who works together to achieve our goal, and you'll have opportunities to advance and grow in your career. We offer a competitive compensation package including paid training, performance-based compensation opportunities, retirement plans, and a healthy work/life balance approach.

Mosquito and Pest Authority are two of three franchise brands owned by Main Line Brands, LLC a division of Susquehanna Private Capital. Main Line Brands is committed to excellence and the success of our franchisees and employees. The brands are individually recognized in their industries as leaders and have ranked on the Entrepreneur Franchise 500, Entrepreneur Top Home-Based and Mobile Franchises, and Entrepreneur Franchise 100 Top Low-Cost Franchise lists over the last four years.

We look forward to hearing from you and we appreciate your interest in being a part of our team!

• Must live in Wilmington, NC area

• Highly organized, attention to detail

• Routing and logistics

• Marketing

• Time management and strong leadership skills

• Excel in sales

• Customer care experience

• Strong technology skills and the ability/willingness to learn new programs

• Excellent communication skills

• Problem solving skills and ability to multi-task

• Friendly and outgoing, maintaining a professional image and positive outlook while under pressure.

• Ability to work well in a team