Administrative Assistant / Customer Service - Pet Sitting Company

Job Description

Job Description

Position Description: We are seeking a part-time Administrative Assistant to help with day-to-day on-site responsibilities of running the business. As a growing business you would have varied responsibilities in a few operational areas. We wear many hats! Tasks would include responding to email, meeting with clients, and assisting employees with their schedules. Coordinating complex schedules, making sure details do not get missed and that everyone is where they should be. As well as back end administrative work to our systems like Time to Pet.

Job Requirements:

• Schedule: 10-20 hours per week and a 2-year commitment
• Availability: afternoon/evening availability, available 4 weekend days a month, and on-call during some holidays for issues
• Past Experience: 2+ years of customer service experience, comfortability with pet care, 1+ years of administrative experience preferred
• Need to be comfortable with a varying schedule week to week
• Clear federal criminal background check and reference check
• Adaptable and receptive to rapidly evolving protocols for a growing company
• Proficiency with Google cloud products: Google Drive, Google Maps, Google Excel, Google calendar and Gmail at a minimum.
• Able to plan and implement with little supervision and able to work independently and multitask
• Highly organized, flexible and can handle multiple projects and work independently
• High proficiency in verbal and written communication

Working Conditions:

• Office environment, and interacting directly with new customers and animals in client homes

Minimum Responsibilities:

• Assist with scheduling pet care in line with company employees’ schedules in our Time To Pet (TTP) Software and maintaining existing and new client profiles in TTP as well

• Communicate with customers and current clients when necessary regarding feedback in overall customer satisfaction, invoicing, billing or customer concerns or follow up as needed

• Assist in oversight of day-to-day operations for employees to ensure pet care is carried out to our standard and help troubleshoot issues regarding pet care protocols
• Assist in new pet specialist recruiting and selection process for interviews utilizing JazzHR software
• Assist with support filing receipts electronically, categorizing in quickbooks as well as invoicing and billing in TTP
• Resolve issues, emergencies and approve scheduling if necessary when on-call
• Communicate team announcements, booking team meetings, and team updates as needed

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