Retail Branch Manager
- Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
- Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
- Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
- Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
- Proactively grow business deposits and loans through inside and outside business calling.
- Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
- Embrace and lead a technology driven customer experience.
- Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
- Inspire and lead team members to reach their full potential.
- Demonstrate flexibility to perform every other duty as assigned.
- Must be proactive when seeking business outside of the branch.
- Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
- Must be open to direct coaching and feedback.
- Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
- Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
- Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
- Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
- Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
- Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.
- 5 years of relevant and transferrable sales and/or customer service experience.
- 1 year of experience leading and directing the activities of a sales team is required.
- Individuals with this level of experience typically report to an on-site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
- Previous instore banking experience is preferred, but not required.
- Must be positive and engaging.
- We prefer candidates who reside within our community
- High School Diploma or equivalent required.
- Full-Time.
- Responsible and accountable for all personnel and employment decisions at assigned branch/location.
- Up to 50% or more outside of branch or as needed by customer.
- Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
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