Wilmington, Delaware

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Technical Production Control - Advisor do?

At Fiserv, a Technical Production Control - Advisor will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

What you will do:

• Perform troubleshooting to lead the path to root cause identification and make recommendations for long-term resolution of problems across the platform.
• Make application enhancements and fixes to resolve issues reported by downstream or end users.
• Support and resolve incidents and problems within the team. Assist with the resolution of complex incidents, demonstrating mastery of problem-solving techniques and processes.
• Recommend strategies for process and monitor improvements.
• Perform deep dive application review and provide feedback to enhance the quality of application code artifacts.
• Collaborating with L2 support, perform data processing and troubleshooting activities.
• Us strong understanding of end-to-end application support process and escalation procedures to provide effective support in service operation.
• Create regular status reports using understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge.)

What you will need to have:

• 3+ years total engineering, production support and administration or similar experience (Have acted as a prod support/ analyst for at least 3 yrs.
• Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, Boot FS is preferrable.
• Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purposes.

What Would Be Great To Have:

• Good understanding of ITIL concepts. ITIL certification is preferable.
• Experience in working on service delivery process including Incident Management, Problem Management and Change Management.
• Good understanding of Capacity Management and basic understanding of Release Management

• Solid experience as application production support Engineer in a 24x7 uptime environment, including automation experience in Unix and Windows environments.

• Strong understanding of different operating systems like RedHat Linux, AIX, Solaris, SUSE Linux, Windows etc.
• Understanding of various types of schedulers like UNIX crontab, control-M, Autosys, Windows task scheduler etc.
• Strong working knowledge on one or more of SQL, MySQL, Oracle, MongoDB, MariaDB databases.
• Good understanding of certificate renewals/installation and certificate management tools (E.g. Venafi.)
• Experience with log parsing technologies like Splunk, etc.
• Experience with tools like Dynatrace etc.
• Basic knowledge of PCF, Kubernetes.

Important Info About This Role

• We’re better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
  You will work 1 of 3 shifts:
• First Shift: 8 AM-5 PM
• Second Shift: 4 PM - 1 AM
• Third Shift: 12 AM - 9 AM
• Each shift includes at least 1 weekend day/evening.

Perks At Work

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-VF1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.