Sr Vehicle Operations Support Specialist
- Provides high level transactional support and procedural expertise across multiple clients and teams within an assigned functional or project area.
- Identifies and resolves data and other discrepancies or refers to appropriate manager for understanding and resolution.
- Ensures all material and documents are signed, approved, and distributed/submitted as required by standard operating procedure, regulation and company protocol.
- May develop and/or maintain process / program organizational documentation.
- Works closely with internal departments, such as Customer Service, Auction Services, Operations and Risk & Recovery, to ensure high levels of customer service and provision of expert support services.
- Manage account relationships, maintain effective communications, and ensure customer requirements are met.
- Review and update condition report by driving to sale vehicles and visually comparing the vehicle against report to approve and audit vehicle repair report.
- Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
- Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with lot operations and zone admins to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management. Schedule may include weekend days.
- High School Diploma/GED and 5 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field.
- Safe drivers needed; valid driver's license required.
- Ability to drive vehicles with standard and automatic transmission.
- Effective communication and organization skills required. Commitment to providing excellent customer service is essential.
- Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful. Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
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