Senior Credit and Collections Specialist
Roles & Responsibilities
- Accounts Receivable Management: Monitor and manage accounts receivable to ensure timely collection of outstanding invoices.
- Collections: Initiate and manage collection activities, including sending reminders, making collection calls, and negotiating payment plans.
- Customer Communication: Communicate with customers regarding account status, payment discrepancies, and resolution of billing issues.
- Reporting: Prepare regular reports on accounts receivable status, collection activities, and credit risks for management review.
- Record Maintenance: Maintain accurate and up-to-date records of all credit and collection activities.
- Dispute Resolution: Work with internal teams and customers to resolve payment disputes and discrepancies.
- Policy Compliance: Ensure compliance with company credit and collection policies and procedures.
- Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the credit and collection’s function.
Experience Required
- 3+ years’ experience as a Credit & Collection Specialist or in a similar role.
- Strong understanding of credit and collections principles and practices.
Skills & Certifications
- Proficiency in accounting software (Great Plains) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent verbal and written communication skills required.
- Customer service focused.
- Excellent attention to detail and organizational skills.
Eligibilities & qualifications
- Bachelor’s degree in finance, business, or related field.
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