Consultant EVIP Relocation - US Based Remote

Premier Executive Consultant (EVIP) - Remote

Primary function

The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to: providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service. Preference is for both domestic and international experience, but either will be considered.

Major duties and responsibilities

• Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
• Perform exemplary, high-touch service through timely, proactive communication and caseload management.
• Reduce touch points between customer and suppliers.
• Coordinate between suppliers to avoid duplication of customer document submission.
• 24/7 accessibility.
• Assistance with completing customer’s needs assessment and required documentation.
• Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move.
• Demonstrate knowledge of CARTUS products and services in all interactions with client and customer.
• Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards.
• Conduct weekly updates with suppliers and support groups servicing assigned caseload.
• Recognize and identify cross‑selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all CARTUS systems.
• Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs.
• Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive.
• Provide data input for client customized reports.
• Participate in special projects as needed, including client presentations, client/supplier training.

Critical dimensions/selection criteria

• Demonstrated ability to meet/exceed company service goals.
• Clear and concise written and verbal communication skills.
• Strategic thinker - strong judgment and decision making skills.
• Interpersonal/Influencing skills.
• Detail oriented; ability to multitask.
• Ability to work in a team environment.
• Cultural awareness.
• Innovative and resourceful.
• Flexibility.
• Manage stress and pressure.
• Ability to plan and organize.

Qualifications/selection criteria

• Minimum 2 years Domestic Homesale and/or International experience required.
• 3 years experience as a relocation consultant or in the customer service relocation industry required.
• Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required.
• High level of accuracy and process orientation required.
• Demonstrated ability to problem solve and manage multiple priorities required.
• Strong communication, interpersonal and influencing skills required.
• Proven top block service history required.
• Demonstrated leadership skills required.
• Bachelor degree preferred.

EEO Statement: EOE including disability/veteran