Customer Service Representative - Talent Pipeline

Job Description

Job Description

Customer Service Representative — Talent Pipeline (Call Center
• Front Desk)
Location: Charlotte, NC (Onsite / Hybrid / Remote)
Pay Rate: $17 – $23 / hour
Schedule: Monday – Friday (typical)
Employment Type: Temp / Temp to Hire / Direct Hire

Overview – Please read carefully
The purpose of this job ad posting is to create a pipeline of quality candidates ready to be recommended for a role once it is available. There is no specific position available as of now.

We are building a ready to hire pipeline of reliable Customer Service Representatives for future call center and front desk roles. If you enjoy helping people, are comfortable on the phone, and can learn systems quickly, we want to hear from you.
________________________________________

Core Responsibilities
• Answer and route inbound customer calls and messages with professional phone etiquette.
• Maintain and update customer records and tickets in a CRM or database.
• Resolve routine inquiries and escalate complex issues to appropriate teams.
• Perform data entry, appointment scheduling, and basic administrative tasks.
• Provide friendly front desk support when assigned, including greeting visitors and directing requests.

General Requirements
• Comfortable spending substantial time on the phone and interacting with customers in person.
• Strong verbal and written communication skills and professional phone presence.
• Proficient with computers; able to learn new software, CRMs, and MS Office tools.
• Accurate data entry, attention to detail, and ability to meet quality targets.
• Reliable attendance, punctuality, and ability to work in a fast-paced environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#8824

Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.