KEY ACCOUNTS ASSOCIATE
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Manage communication for assigned key customer accounts
- Follow up daily on open service calls, pending parts, and unresolved issues
- Coordinate with dispatch to prioritize urgent customer needs
- Monitor quote approvals and follow up on pending work
- Assist customers with service updates, scheduling questions, and billing concerns
- Escalate major customer issues quickly to leadership
- Maintain daily visibility of account activity
- Support customer retention through proactive communication
- Track delayed jobs and ensure customers receive status updates
- Help maintain strong relationships with major accounts across assigned territories
- Review assigned open calls every morning
- Monitor pending parts and delayed repairs
- Follow up with customers before they ask for updates
- Coordinate internally with dispatch, parts, and leadership
- Keep communication professional, fast, and accurate
- End each day knowing major accounts are fully touched
- Strong communication skills
- Highly organized under pressure
- Comfortable managing multiple priorities at once
- Customer service experience preferred
- Service industry experience preferred
- Ability to work with urgency and professionalism
- Strong follow-up habits
- Team-oriented mindset
- Problem-solving ability
- Service coordination
- Account management
- Dispatch support
- Commercial service industry experience
- HVAC, refrigeration, restaurant equipment, or related field experience is a plus
- Own problems instead of waiting
- Communicate clearly
- Move fast
- Protect customer trust
- Handle pressure well
- Want long-term growth
- Competitive pay based on experience
- Growth opportunities within leadership structure
- Performance-based advancement opportunities
- Health insurance
- Paid time off
- Paid holidays
- Growth opportunities
- Strong team culture
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