Account Manager

SeedSpark is seeking an Account Manager to support client relationships and help ensure long-term satisfaction across an assigned portfolio of SparkNav clients. This role focuses on maintaining strong client engagement, monitoring account health, coordinating service delivery, and helping clients realize ongoing value from their partnership with SeedSpark.

The Account Manager works closely with internal teams to ensure client needs are addressed in a timely and professional manner while supporting retention and identifying opportunities to improve client outcomes.

This position combines client relationship management, operational coordination, and proactive client engagement in a fast-paced, collaborative environment.

What You'll Do

• Serve as the day-to-day relationship contact for an assigned portfolio of SparkNav clients, supporting strong engagement and client satisfaction


• Maintain regular communication with clients and respond to questions, concerns, and requests in a timely and professional manner


• Monitor account health indicators and identify potential risks, concerns, or opportunities within client accounts


• Support client retention efforts through proactive communication and follow-up


• Participate in client reviews such as Quarterly Business Reviews (QBRs) and Monthly Client Reviews (MCRs)


• Prepare reports, insights, and documentation to support client meetings and ongoing communications


• Coordinate with internal support, consulting, and implementation teams to ensure client needs are addressed effectively


• Track action items and ensure follow-through on client commitments and internal initiatives


• Communicate client feedback and account insights to internal teams and leadership


• Identify potential opportunities to improve client outcomes or expand services within existing accounts


• Assist with solution scoping and proposal preparation when expansion opportunities arise
  


• Maintain accurate account documentation and activity tracking within company CRM and PSA systems

What We're Looking For

• 3–5 years of experience in a client-facing, account coordination, customer success, or service delivery role


• Experience supporting or managing client relationships in a professional services, technology, or managed services environment preferred


• Strong written and verbal communication skills with the ability to clearly present information to clients and internal teams


• Ability to manage multiple client relationships and competing priorities in a fast-paced environment


• Demonstrated ability to identify issues, assess risk, and escalate appropriately when needed


• Experience working with CRM, PSA, or similar account management systems


• Strong organizational skills with attention to detail and follow-through


• Valid driver’s license and ability to travel to client locations as required

Compensation

This role includes a competitive base salary along with additional compensation opportunities tied to performance and client success.

Company Benefits

SeedSpark offers a comprehensive benefits package designed to support our team members’ health, financial security, and professional growth.

• Medical, dental, and vision insurance


• Health Savings Account (HSA) and Flexible Spending Account (FSA) options


• 401(k) retirement plan


• Employer-paid life insurance and long-term disability coverage


• Employee Assistance Program (EAP)


• Paid time off (PTO)


• Paid company holidays


• Volunteer time off


• Mileage reimbursement for client travel


• Monthly gym reimbursement


• Quarterly discretionary bonus opportunities


• Holiday bonus eligibility


• Professional development and training opportunities

About SeedSpark

SeedSpark is a technology-driven company focused on helping organizations grow through innovative solutions and strong partnerships. Through our family of capabilities—including SparkNav, Prismo Marketing, CodeFusion, and CoLAB—we provide technology services, marketing solutions, automation and development, and collaboration platforms that help businesses operate more effectively.

Our team works collaboratively to solve complex challenges, identify new opportunities, and deliver meaningful value to our clients. At SeedSpark, we are committed to building a supportive environment where team members can grow professionally and contribute to impactful work.