Assistant Director - Customer Communications (Operational Communications)

What You'll Do:

We’re looking for an Assistant Director - Customer Communications (Operational Communications)to lead a team of communication professionals and drive strategic internal and external communications. In this highly visible role, you’ll partner across the business to deliver clear, engaging content that supports customer needs and empowers our internal teams.

What You’ll Do

Lead & Develop a Team

• Build an inclusive, collaborative, high‑performing team.
• Coach, develop, and manage performance, recognition, and hiring decisions.
• Guide the team through change, including AI‑enabled communication tools.
• Navigate a global, matrixed environment with confidence and clarity.

Own Communication Strategy

• Oversee integrated communication plans for internal and external audiences.
• Ensure timely, engaging content for advisors, TPAs, plan sponsors, participants, and employees.
• Translate complex operational topics into simple, effective communications.
• Strengthen internal readiness with clear, actionable messaging.

Who You Are:

• Bachelor’s degree or equivalent experience, with
• 8+ years in communications strategy preferably with financial services / retirement industry internal audiences
• Excellent written, verbal, and analytical skills.
• Strong Excel capabilities and comfort using data to inform strategy.
• Able to guide and influence partners across all levels.
• Change‑ready, detail‑oriented, and skilled at crafting strategic, audience‑focused solutions.
• Experience building business cases and evaluating ROI is a plus.

What Helps You Stand Out

• Project management experience.
• Experience with Wrike and Salesforce Marketing Cloud
• Strong leadership, problem‑solving, negotiation, and presentation skills.
• Ability to thrive in a fast‑moving environment while driving results.

Salary Range Information: Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $127000 - $150000 / year Time Off Program: Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible: Yes Additional Information:

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window: We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Date First Posted (TTF): 2/17/2026 Latest Post Date: Careers - US: 2/17/2026

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