Tech

Job Description

Job Description

American Repair Maintenance
Field Service Technician
Raleigh, NC

Who We Are:

American Repair Maintenance (ARM) began over 30 years ago as a small two-person operation to service several premier video stores. Since that time, we have evolved into a data-driven, full-service repair, and preventative maintenance partner across all trades serving over 20,000 locations in the US of some of the finest retail brands. We are more than just a repair and maintenance company. We are a strategic partner for our clients as we continue to innovate and grow our organization. We work hard to put our customers' needs first, support our team members with a dynamic culture, provide great benefits, and create technology-enabled work processes that make their jobs easier. We know that our strong commitment to people is what sets us apart along with our strong core values that guide our day-to-day operations. These core values ensure we are moving in the right direction. They are:

• Collaborate
• Do Whatever it Takes
• Reliable
• Authentic
• Do the Right Thing
• Innovate and be Open to Learn
• Choose to BE an Owner

Who You Are:

We are currently searching for a Field Service Technician , reporting to a Territory Field Supervisor, to add to our service delivery team to deliver the highest standard of commercial maintenance and customer service to our clients. This is a perfect opportunity for a passionate, skilled commercial technician who is a detail-oriented, self-starter who enjoys travel, variety, autonomy, and being a part of a supportive, growing company.

In this role, you will be able to jump in and make an immediate impact. Specifically, you will:

• First and foremost, resonate with our mission, vision, and values as an organization and foster a culture of accountability within our workforce that reflects these values.
• Utilize your 5+ years of commercial maintenance experience in plumbing, electrical, drywalling, carpentry, and flooring in addition to your high school diploma or equivalent vocational certification(s), proven mechanical aptitude, and proficiency in reading assembly and blueprint drawings to deliver exceptional service to our customers with minimal direct supervision.
• Be the eyes and ears in the field, responsible for successfully completing service tickets in a designated territory in a cost conscience, high-quality, timely manner.
• Maintain clear lines of professional communication with lead technician(s), field supervisor(s), field Manager(s), and office staff on open issues and progress of all work assigned including thorough documentation.
• Be flexible and cooperative with fellow employees and customers while displaying a high level of professionalism.
• Follow all policies and procedures to ensure proper and safe working conditions.
• With paid mileage reimbursement, travel up to 500-2000 miles per week to client sites.
• Meet the demands of a flexible and adaptable schedule, including on-call, overnight, and weekend availability; some assignments may require short overnight travel (1–4 nights).
• Provide your own reliable transportation (capacity to transport tools and equipment (e.g. 16 ft., ladder, sheet rock, sewer machine), valid driver’s license, hand tools, and toolbox suitable for the job (a list of those recommended will be provided).
• Comfortable and proficient with technology, including the use of industry-specific software, mobile applications, and digital tools to complete work orders, communicate with team members, and document service activities.
• Be able to lift up to 80 lbs., apply up to 200 pounds of torque, and perform work while bending, stooping, standing, sitting, and lying down.

What You’ll Get:

Besides working with a great team in a stable and fast-growing company, you’ll receive a competitive hourly base pay rate between $25.00 to$35.00 per hour, along with,

• Competitive medical, dental, and vision insurance
• Optional Life and long-term disability insurance
• Optional Voluntary AD&D and short-term disability insurance
• 401(k) with a 6% match
• Paid time off
• 6 paid company holidays
• Flexible work schedule
• Job Satisfaction

If you are a versatile, skilled commercial field service technician who enjoys travel, variety, autonomy, and is looking to join a supportive, growing company where your experience will be valued, we’d love to talk with you!

Tools Required:

Battery power tools

Drill/Driver

Impact Driver

Circular saw

Oscillating saw

Saws-all/Reciprocating saw

Sander

Spare batteries/charger

Brad Nailer

Socket/Ratchet set (various sizes)

Crescent wrenches (various sizes)

Channel Lock (various sizes)

Lineman pliers

Needle nose

Pipe wrenches (various sizes)

Multimeter

Non-contact voltage tester

Receptable tester

Hammers (claw/2-3lb mini sledge)

Tape measure

Levels

Speed square

Drywall tools (various sizes)

Angle grinder

Hammer drill