Portal Billing Specialist

Job Title: Billing Specialist

Location (City, State): Charlotte, NC

Industry: Industrial Distribution / Shared Services

Pay: $23.00 – $25.00 per hour (based on experience)

Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

Job Description:

Our client is seeking a detail-oriented billing professional to support its Accounts Receivable team by managing customer invoices submitted through online billing portals. This position will oversee the full invoice lifecycle, including submission, issue resolution, payment follow-up, and customer communication. The ideal candidate is organized, proactive, and comfortable working in a high-volume, fast-paced environment while collaborating with multiple internal departments.

Key Responsibilities:

• Process and submit invoices, credit memos, and supporting documentation through various customer billing portals.
• Manage assigned customer accounts throughout the billing and payment process.
• Monitor invoice status and research rejected or delayed submissions.
• Investigate billing discrepancies, purchase order issues, pricing concerns, freight variances, and other payment obstacles.
• Communicate with customers regarding invoice status, outstanding balances, and billing requirements.
• Partner with internal departments including Sales, Customer Service, and Collections to resolve payment delays.
• Maintain accurate documentation of account activity and customer interactions.
• Prioritize a high-volume workload while ensuring timely follow-up on outstanding invoices.
• Utilize multiple online billing platforms and internal systems to track invoice progress.
• Recommend process improvements that enhance billing efficiency and reduce payment delays.

Qualifications:

• Minimum of 2 years of recent experience in Accounts Receivable, Billing, Collections, or a related accounting function.
• Previous experience working with customer billing portals and electronic invoice submission systems is required.
• Ability to manage a high volume of invoices while maintaining strong attention to detail.
• Excellent communication and customer service skills.
• Strong problem-solving abilities with a proactive approach to issue resolution.
• Comfortable multitasking and managing competing priorities in a deadline-driven environment.
• Proficiency with Microsoft Excel and Outlook.
• Experience with ERP systems and shared services environments is a plus.

Additional Details:

• Contract assignment with the potential for extension or permanent hire.
• Fully onsite position in Charlotte, NC.
• Standard Monday–Friday schedule (40 hours per week).
• Collaborative Accounts Receivable team with strong cross-functional interaction.
• Opportunity to own a portfolio of customer accounts and make a direct impact on payment performance.

Perks:

• Competitive hourly compensation.
• Opportunity for long-term career growth.
• Stable Monday–Friday work schedule.
• Supportive and collaborative team environment.
• Exposure to multiple billing platforms and ERP systems.
• Chance to build experience within a growing organization.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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