Quality Assurance Supervisor

The company built on breakthroughs. ​ 
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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​ 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​  

​Come break through with us. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Purpose of the Position:

• Prepare the plant and host external TL9000 Quality Audits which includes managing the internal audit system.
• Development, deployment and management of the following internal quality systems: Experiment Plan System, Change Management, Documentation System, Corrective and Preventative Actions, and Customer Returns with Division synchronization and integration.
• Management and supervision of Microscopy Lab, Analytical Lab, and Incoming Quality Assurance Lab.
• Quality engineering support for the plant

Day to Day Responsibilities:

• External quality audit management (TL9000)
• Management of internal audit system
• Management of quality systems: documentation control, change Management, corrective action systems and experimental systems
• Management of plant returns authorization process for customer returns to include extensive interaction with plant engineers, the commercial application engineers and sales teams
• DARM audit oversight
• Supervision of M&P, A&T, and special project associates
• Management of microscopy laboratory, analytical lab, and incoming quality assurance lab
• Track and report key quality metrics
• Evaluate the impact of product, process and equipment changes on product attributes and quality architectures including capability assessments
• Analyze data to develop and implement internal specifications
• Participate as a quality representative on new products / new equipment teams to ensure quality requirements are met
• Make updates/changes to plant quality systems as needed to accommodate new products and processes
• Drive efforts for continuous improvement in quality, manufacturing and cost reduction
• Optimize sample plans and sampling methods
• Manage quarantined and held ware fiber to maximize usable inventory
• Participate in the on-call rotation for quality

Competencies (knowledge, skills and behaviors):

• Demonstrates integrity, inspires trust and confidence
• Highly organized
• Adept at effectively sorting through ambiguity to develop executable plans
• Cross-cultural sensitivity
• Ability to influence and lead teams
• Action oriented
• Business acumen
• Customer focused
• Quick learner
• Champion change and flexibility
• Establish direction and create commitment
• Strong communication and facilitation skills

Education & Experience:

• Bachelor of science in engineering or bachelor’s degree with proven technical acumen
• Previous manufacturing experience
• Demonstrated leadership capability; ability to influence others and act with integrity
• Proficiency in Microsoft Office
• Experience with data collection and data analysis software and techniques (Excel, Minitab, JMP, SPC XL, DOE Pro, Pi, Access, etc.)
• Basic knowledge of statistical methodology
• Prompt response to customer and commercial requests
• Ability to handle/prioritize multiple tasks as necessary
• Good verbal and written communication skills (detailed oriented)

Desired Skills:

• Knowledge of ISO/TL9000 standards
• Experience with performance excellence (six sigma) green belt or black belt
• Experience with internal or external auditing
• Fiber experience

This position does not support immigration sponsorship.

The range for this position is $112,328.00 - $154,451.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

​ A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [email protected] .