Senior Accounts Manager

Senior Accounts Manager – Building Mesh

Position Snapshot
Represents Insteel Wire Products by selling and servicing Building Mesh accounts. Serves as primary account manager of specific high profile/ high volume accounts. Secures market information necessary to assist Sales Manager in setting price parameters. Aids in forecasting and monitors sales by customer and takes direct action to ensure sales objectives are met. Assists National Sales Manager in all areas of Building Mesh production scheduling and inventory control. Plans, directs, and monitors the work of Inside Sales Representatives and provides on-going training in all skills with a particular emphasis on customer service. Resolves and works to prevent customer service issues such as those related to communications, traffic, shipping, inventory, and production. Assumes primary decision-making role in absence of National Sales Manager.

Essential Duties and Responsibilities
An individual must be able to perform each duty satisfactorily.

• Special Accounts Manager
  • Maintains contact with selected customers to solicit, establish pricing structure, sell, and review status of relationship and performance to customer expectations in order to meet/exceed sales objectives. Travels to selected accounts in an organized and systematic manner for the most profitable and economical use of time and dollar expenditures. Performs necessary follow-up actions necessary as result of visitation.
• Assists National Sales Manager in scheduling production for Building Mesh
  • Maintains knowledge of manufacturing capabilities and best use of equipment.
  • Tracks inventory levels per style against minimum required levels.
  • Establishes efficient production quantities and sequencing.
  • Creates discrete jobs as required by forecasted needs and as indicated by historical data.
  • Communicates and collaborates with scheduling personnel at manufacturing plants.
  • Informs Building Mesh Sales Department of inventory problems and schedule changes.
  • Handles or assigns responsibility for handling orders requiring outside processing.
  • Trains additional second back up personnel for all aspects of scheduling.
  • Assigns responsibilities and monitors the performance of second back up scheduling personnel.
  • Assumes primary decision-making role for scheduling and production planning in absence of National Sales Manager.
• Assists National Sales Manager in meeting Building Mesh sales objectives.
  • Stays abreast of specific customer requirements and current market pricing trends and conditions.
  • Assists in forecasting sales volume and average selling prices.
  • Secures market information to assist NSM in setting pricing parameters.
  • Stays current on raw material, conversion, transportation, and other costs.
  • Assists in calculating prices and maintains price lists and master price list spreadsheets.
  • Serves as primary account manager of specific high-volume / high profile accounts.
  • Assumes primary decision-making role in all issues relating to sales and pricing in absence of NSM.
• Supervises Inside Sales Representatives (ISR)
  • Interviews and recommends hiring of new Inside Sales Representatives and provides training for new hires.
  • Provides assistance and on-going training for ISRs in product knowledge, computer skills, sales skills, and communication skills in order to provide stellar customer service.
  • Maintains training manual.
  • Recommends call frequency and strategies to increase sales and provide excellence in customer service.
  • Monitors workload of each ISR to determine appropriate amount of time needed for handling all aspects of selling and servicing their accounts. Assigns appropriate work schedules and suggests staffing modifications as needed.
  • Assists Inside Sales Representatives in resolving customer service-related issues and complaints/claims.
  • Monitors hours worked, absences, vacations and verifies time sheets prior to presenting to Payroll.
• Resolution satisfaction to Insteel and customers

Supervisory Responsibilities
Supervises approximately seven Insides Sales Representatives. Responsibilities include interviewing, hiring with assistance of NSM, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Suggestions and recommendations as to hiring, firing, advancement, promotion or other status changes of supervised employees is given particular weight.

Professional Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions.
• Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated ability to work collaboratively within cross-functional teams and across organizational levels.
• Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving challenges.
• Strong problem-solving and critical thinking skills.
• Ability to maintain confidentiality and handle sensitive information with integrity.
• Comfortable working both independently and collaboratively within a team.

Education and Experience

• Professional, technical, or administrative training (2-year Associate Degree) required, with extensive professional, technical, or administrative training (Bachelor's Degree) preferred;
• Knowledge of a specialized or technical fields such as Marketing, Sales with a working knowledge of computer skills and ability to work in a team environment.
• A minimum of 2 years sales experience required.
• An equivalent combination of education and work-related experience may be acceptable.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of an office, desk job setting are generally low and primarily sedentary in nature. The role typically involves prolonged periods of sitting at a desk while working on a computer, with occasional standing, walking, or light lifting of items such as files, office supplies, or small equipment. Employees may also perform repetitive motions such as typing or using a mouse. Good posture and ergonomic workstations are important to minimize strain or discomfort. Overall, the physical requirements are minimal and well-suited to individuals capable of routine desk-based work in a standard office environment.

Work Environment
The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment for this position is typically professional and structured, centered around office-based tasks performed at a desk using a computer and standard office equipment such as printers, telephones, and copiers. Employees work in a clean, climate-controlled setting with air conditioning, designed to support comfort and productivity. The campus is tobacco-free, promoting a healthy and respectful atmosphere for all staff. This environment often includes quiet workspaces, access to meeting rooms, and a business-casual dress code, supporting both individual focus and team collaboration.

Equipment Used

• Computer
• Calculator
• Routine office equipment such as telephone, fax, copier, printer, etc.

These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

For your hard work, you receive:

• Competitive base pay with bonus eligibility based on company performance
• Opportunity for professional growth
• Paid time off including holidays and vacation
• Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)

These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

INSTEEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to consider applicants residing in locations outside the US requiring Visa sponsorship at this time.

About the Company:

Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement. Founded in 1953 and headquartered in Mount Airy, NC, Insteel operates 11 manufacturing plants across the U.S. and has a dedicated engineering services division. As a publicly traded company, our goal is to be the supplier of choice by delivering superior value to our customers. Learn more at insteel.com/careers.

Fraud Prevention Notice:

Please note that Insteel Industries will never ask applicants to purchase equipment, send money, or provide payment information at any point in the hiring process. We may request certain personal information only after an official offer has been extended and the background check and drug screen have been successfully completed. If you receive a request for sensitive information or payment before these steps, it is not from our company. To protect yourself, please report any suspicious activity to our HR team by calling us at (336) 786-2141.