HVAC Service Technician

Job Description

Job Description

We are a locally owned commercial HVAC contractor in need of an experienced CSC to effectively maintain the work schedules of our field technicians, ensuring customer commitments are met while dispatching according to the schedule, receiving customer calls, and adjusting the schedule as required.

The job responsibilities are as follows:

Dispatch:

· Receive, prioritize, and manage incoming service calls.

· Dispatch, schedule and plan the assignments of field technicians.

· Arrange follow-up calls to ensure complete customer satisfaction.

· Consistently serve as a customer contact for incoming calls and/or other forms of communication.

· Assist in coordinating monthly service contract scheduling and set-up of work orders.

General Accountabilities:

· Contact customers for approval of quoted repairs and follow up on back log of unapproved quotes.

· Communicate with customers and co-workers in a professional, patient, and friendly manner.

· Update managers and supervisors on any pertinent or beneficial information in a brief, organized manner.

· Possess strong organization skills and the ability to multi-task.

· Have strong technical aptitude - knowledge of HVAC industry preferred.

· Be self-motivated, take pride in work and be responsible for professionalism and accuracy.

· Have the ability to work overtime when required.

Administrative Responsibilities:

· Prepare correspondence, reports, and inquiries regarding any repairs that may need approval for completion of jobs.

· Inform field technicians of status of needed parts.

· Generate and/or complete various reports including work in progress, labor analysis, monthly labor hours, year-to-date labor hours and other specialized reports.

· Answer and respond to all company communications including email when needed.

· Complete customer and inter-department requests in a timely manner.

· Track work orders.

· Assist with customer service and sales department requests.

Internal Relations:

· Function as a constant contact between the field and the office.

· Project a friendly, professional attitude toward co-workers.

· Possess ability to participate productively in team environment.

· Build and maintain rapport and positive working relationships with field and office personnel to resolve problems, employ opportunities and maximize profits.

External Relations:

· Project a friendly, professional attitude toward customers.

· Build rapport and productive working relationships with customers, vendors and other outside agents.

*This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may change or grow as needed.

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Vision insurance

Schedule:

· Monday to Friday

· Overtime

Requirements

Experience and Education:

· High School Diploma required. College degree preferred.

· Minimum 2 years of experience in the HVAC or related industry.

· Dispatching: 2 years (Preferred)

· Customer service: 2 years (Preferred)

Ability to commute/relocate:

· Wilmington, NC 28405: Reliably commute or planning to relocate before starting work (Required)

Company Description

A full-service commercial and residential heating, ventilation, air conditioning service contractor providing our clients with exceptional customer service, innovative and proven solutions, with knowledgeable and experienced staff. Our core business is comprehensive maintenance services, system diagnostics & repairs, and mechanical projects.

Our goal is to be recognized as the best service provider in the world! Our vision is synergizing a great team of talented individuals with complementary skill sets, a passion for helping other people, a commitment to the highest standards of customer service and the fundamental core values of honesty, reliability, fair pricing and delivery as promised.

We take a professional, straight up, no nonsense approach with the way we run our business, our sales and our service. We promote an “easy to do business with” attitude, high profile communications, a sense of community and a high regard for our environment.

Our pricing of products and services are recession minded and based on value while maintaining the highest quality. A low overhead business model, industry expertise and long term relationships built on trust allow us great flexibility in customizing a service plan to meet your needs and your budget.

Our promise is...to provide all our customers with a great experience.

Company Description

A full-service commercial and residential heating, ventilation, air conditioning service contractor providing our clients with exceptional customer service, innovative and proven solutions, with knowledgeable and experienced staff. Our core business is comprehensive maintenance services, system diagnostics & repairs, and mechanical projects.\r\n\r\nOur goal is to be recognized as the best service provider in the world! Our vision is synergizing a great team of talented individuals with complementary skill sets, a passion for helping other people, a commitment to the highest standards of customer service and the fundamental core values of honesty, reliability, fair pricing and delivery as promised.\r\n\r\nWe take a professional, straight up, no nonsense approach with the way we run our business, our sales and our service. We promote an “easy to do business with” attitude, high profile communications, a sense of community and a high regard for our environment.\r\n\r\nOur pricing of products and services are recession minded and based on value while maintaining the highest quality. A low overhead business model, industry expertise and long term relationships built on trust allow us great flexibility in customizing a service plan to meet your needs and your budget.\r\n\r\nOur promise is...to provide all our customers with a great experience.