Human Resources Coordinator/ HR Coordinator

🌟 We're Hiring: Human Resources Coordinator! 🌟

We are seeking a dedicated and detail-oriented Human Resources Coordinator to support our HR team in managing employee relations, recruitment, and administrative functions. The ideal candidate will have strong organizational skills and a passion for creating positive workplace experiences while ensuring compliance with HR policies and procedures.

📍 Location: Clayton, NC

What You'll Do:

• Respond to employee inquiries in a timely, professional and consistent manner.
• Ensure each customer interaction with a customer or HR colleague is a positive one by collaborating closely with
  others and providing expert knowledge to ensure the customer is delighted and has a positive experience.
• Use procedures, policy manuals, knowledge base and other reference materials to assist in answering employee inquiries and resolving issues.
• Maintain broad knowledge of Human Resources to effectively support employee questions with minimal escalations to HR Business
  Partners and/or Centers of Excellence.
• Execute HR services within HR, such as file maintenance, new hire paperwork, referral bonus, HR system administration, personal information updates, separations, etc.
• Provide support for HR system inquiries related to the performance management system, as well as additional systems that are transitioned to the Employee Service Center.
  
• Document all employee inquiries in a case management application and update solutions in the ServiceNow portal.
• Ensure that updates are clear, concise, and can be clearly understood by the employee population.
• Escalate employee inquiries when specific, in-depth functional knowledge or an exception is required
• Assist with activity reports, metrics, and statistical data related to frequently asked questions, call volume, response time, etc.
• Maintain confidentiality and privacy of any personal or sensitive data in all interactions
• Continuously learns and develops HR knowledge in order to resolve issues and provide sound answers to customers.
• Suggest methods to update, simplify and enhance processes, procedures and technologies
• Work on special assignments or projects as assigned As part of a team, ensures 100% coverage during service center hours
  

What We're Looking For:

• High School diploma required, bachelor's degree preferred​
• 1-2 years general Human Resources experience preferred,​
• 1-2 years customer service experience preferred, in a customer care or HR role receiving inbound service calls Strong Customer Service skills.​
• Candidate must be customer-focused with a service oriented mindset and personal drive to ensure each customer experience and interaction is a positive one and delivers a high level of value, service and results.
• Empathetic, professional, courteous, and must have excellent listening skills Skilled at asking probing questions to ensure the employee's question is adequately answered
• Excellent interpersonal and communication skills.
• High degree of professionalism and maturity in working with customers, peers, and managers.​
• Ability to multi-task in a fast-paced environment is required Microsoft applications proficiency especially 2010 Outlook, Word and Excel​
• Basic SAP, Crystal Reports, and ServiceNow knowledge a plus​
• Ability to work with a sense of urgency​
• Exercise good judgement in highly sensitive situations and maintain highest level of confidentiality
  

Ready to make an impact? 🚀 Apply now and let's grow together!